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Skills

  • Campaign management
  • Churn reduction metrics
  • API Performance Optimization
  • Budgets
  • Marketing and advertising
  • Business operations
  • Supervision
  • Data-driven decision making
  • Customer satisfaction improvement
  • Stakeholder management

Work Experiences

  • Achieved 40% growth in daily active users.
  • Developed insights into marketing campaigns in order to evaluate how well they performed in relation to their objectives.
  • Experimented with marketing channels such as paid acquisition, social media, and creating new content.
  • Aligned engineering, marketing, and design teams.
  • Collaborated with 5 global merchant partners to introduce method, resulting in a 5 increase in transactional volume within three years.
  • Compiled product, market, and customer data to forecast accurate sales and profit projections.
  • Collaborated with 13 internal teams to execute a phased rollout of initiative, resulting in 66% increase in the first-month adoption rate.
  • Increased QuickBooks sales and brand exposure by developing new packaging, collateral, and sales materials, as well as optimizing target audience reach.
  • Achieved $18 annual savings in operational costs.
  • Collaborated with CPA engineers to enhance the security of PayPal’s platform, resulting in 50% fewer data breaches in 2020.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Aligned cross-functional teams.
  • Achieved 36% growth in user engagement in Raleigh.
  • Achieved results within two years.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • PayPal Product Manager with 16 years of successful workflow optimization and performance reporting experience.
  • Within Miscellaneous, senior PayPal Product Manager and outstanding performer in team leadership and stakeholder engagement.
  • PayPal Product Manager is a proactive and innovative PayPal Product Manager with 4 years of experience converting sales leads and managing multiple territories.
  • Accomplished Product Manager recognized for collaborating with 6 global merchants to introduce method, resulting in a $2 increase in transactional volume over one year.
  • Achieved YoY growth in user adoption.

Accomplishments

  • Created detailed API documentation for external partners, which reduced integration-related tickets by 59% within one year.
  • Implemented user feedback loops for SAP, improving overall customer satisfaction scores by 77%.
  • Partnered with sales and marketing, creating a go-to-market strategy for SAP, which resulted in a 25% increase in new user acquisition.
  • Created a predictive analytics model for user engagement, leading to 55% improvement in personalized offers and a $9 increase in monthly revenue.
  • Executed a product-led growth initiative that increased free-to-paid conversion rates by 51% over two years.
  • Identified and implemented API improvements for merchant tool integrations, resulting in a 31% increase in merchant satisfaction.
  • Formed critical partnerships with external stakeholders, contributing to the successful integration of PayPal services into SAP and expanding partnerships by 72%.
  • Played a critical role in defining a 2016-long product roadmap for QuickBooks, aligning with departmental goals and increasing market share by 52%.
  • Facilitated the go-to-market strategy for Salesforce, leading to 55% YoY growth within the past year of launch.
  • Piloted new features in PayPal’s API that led to an incremental recurring revenue growth of $6 over a two years period.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Lean Product and Lean Analytics Group – Regular Participant
  • Graduate, Harvard Business School Online - Disruptive Strategy specializing in Payment Systems
  • Association for Information Systems (AIS) – Regular Presenter on FinTech Trends
  • American Marketing Association
  • The Fraud Practice – Certified Payments Fraud Specialist (CPFS)
  • Agile Alliance – Certified Agile Practitioner
  • Association of Financial Professionals (AFP) – Contributor to Payments Innovation Initiatives
  • Speaker and Mentor for The Product School – Specializing in Collaboration Techniques

Certifications

  • Certified Blockchain Expert™ - Blockchain Council
  • Certified Business Analysis Professional (CBAP) - initiative
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Agile Product Management Bootcamp - Beacon Labs
  • Blockchain and Crypto Product Management Certification - Ironclad Systems
  • Certified AI Product Manager - Ironclad Systems
  • Product-Led Growth Certificate - Product School
  • Digital Payment Certification - standard
  • Google Cloud Certified: Professional Collaboration Engineer

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