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Skills

  • Webtron skillfulness
  • Lab assistant training
  • Obtaining permits
  • Fair debt practices
  • Obtaining referrals
  • Technical assistant
  • Compu-Cal Nutrition Assistant
  • Debt recovery
  • Cognitive Behavioral Therapy (CBT) expert
  • Debt solution management

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Achieved 47% better resource utilization.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Cut supply chain delays by 12 days.
  • Delivered projects within budget of $165,000.
  • Achieved savings over 6 months.
  • Completed comprehensive system testing for SAP.
  • Achieved results over 6 months.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Clear understanding of performance reporting and workflow optimization as well as data analysis training.
  • BT Assistant with a proven ability to deliver efficient technical support, ensure timely installations, and achieve a 15% client satisfaction rate in Phoenix.
  • BT Assistant with leadership experience.
  • Consistently lowered average resolution times by 61% per customer ticket.
  • BT Assistant with demonstrated expertise in training teams on SAP, enhancing job performance across the board by 79%.
  • Contributed to overall customer satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • BT Assistant with a strong track record of using analytical skills to develop efficient communication systems, resulting in a 28% improvement in team response times for urgent requests.
  • Collaborated effectively with stakeholders.
  • Achieved a significant 22% decrease in ticket escalation times.

Accomplishments

  • Provided comprehensive root cause analysis for method, preventing similar issues from recurring across 6 months.
  • Re-engineered workflows regarding program, resulting in a 19% boost in overall team performance.
  • Played a key role in piloting SAP within the organization, ensuring seamless adoption with a 66% efficiency increase.
  • Resolved 15 critical IT issues for operations, minimizing service outage time and improving customer satisfaction metrics.
  • Served as the primary liaison between engineering and external vendors, ensuring consistent communication and reducing procurement delays by 37%.
  • Documented and resolved metric which led to procedure.
  • Initiated planned system upgrades that led to a 33% speed improvement for Power BI, decreasing reported tickets by 11 over two years.
  • Partnered with the client support team to develop proactive service solutions, improving client satisfaction scores by 54% over a three years period.
  • Developed customized scripts to automate routine tasks, saving an estimated 8 hours of manual work monthly.
  • Conducted 6 product installations, ensuring all met predefined safety and functionality requirements.

Affiliations

  • Association for Computing Machinery
  • Technology Managers Forum (TMF)
  • Help Desk Institute (HDI)
  • Jaycees
  • Remote Work Association
  • Society for Technical Communication
  • Project Management Institute
  • Customer Support Leaders Network
  • International Association of Administrative Professionals
  • International Council of Nurses

Certifications

  • CompTIA A+ Technician
  • CompTIA Network+
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Microsoft Certified: Azure Fundamentals
  • Certified Wireless Network Administrator (CWNA)
  • Apple Certified Associate (ACA)
  • Certified Ethical Hacker (CEH)
  • Certified Technician in Project Coordination (CTPC)
  • Automotive Service Excellence (ASE) Certified

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