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Skills

  • First Aid/CPR
  • Problem resolution
  • Ubuntu
  • Standard equipment
  • Custom Workflow Development
  • Microsoft Visual C#.NET
  • Relationship development
  • Customer service
  • Data governance and policy enforcement
  • Automated reporting systems

Work Experiences

  • Achieved Excellence Award for seamless integration of a multi-site database solution, improving data access speeds across 7 locations.
  • Achieved full function within 18 weeks.
  • Deployed across 4 global locations.
  • Achieved a 85% decrease in unexpected outages.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 65% reduction in data processing time by restructuring internal workflows for EDP automation.
  • Achieved 23% reduction in operational errors.
  • Transported Salesforce to the past year customer locations.
  • Analyzed large datasets to support executive decision-making, resulting in a 41% improvement in operational efficiency.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Achieve measurable impact as an EDP Manager by reducing data processing times by 29% through implementation of tailored automation solutions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 85%-increase in throughput.
  • Adept at leading automated data validation implementation.
  • Advanced expertise in disaster recovery planning for critical data systems, reducing recovery time during major outages by 16% for Raleigh.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished EDP Manager proud of achieving Excellence Award, having led a database query overhaul that reduced query response times by 32%.
  • Achieved a 27% reduction in data processing times.
  • Addressed unforeseen system failures.

Accomplishments

  • Managed an EDP enhancement project that improved customer response times by 53% through system process updates.
  • Achieved 52% reduction in processing time by deploying automated workflows, resulting in cost savings of $9.
  • Documented and resolved framework which led to metric.
  • Developed a more efficient recovery protocol to reduce system recovery times by 83% following disruptions.
  • Reduced data processing errors by 47% through the introduction of new performance tuning protocols.
  • Collaborated with team of 2 in the development of category.
  • Taught a course to over 16 colleagues on system tuning best practices, improving departmental performance by 73% overall.
  • Led a software upgrade initiative that streamlined EDP operations, reducing processing fees by $7 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built custom diagnostic tools that improved internal troubleshooting efficacy by 47% and reduced tech support requests.

Affiliations

  • Certified Data Management Professional (CDMP) - DAMA International
  • International Institute of Business Analysis (IIBA)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Data Management Association International (DAMA)
  • IBM Professional Certification Program
  • Microsoft Certified: Azure Fundamentals
  • Association for Computing Machinery
  • Database Administration Professionals Association
  • IT Service Management Forum (itSMF)

Certifications

  • ITIL Foundation Certification
  • CompTIA Cloud+
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Microsoft Certified: Azure Database Administrator Associate
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified ERP Implementation Specialist
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Ethical Hacker (CEH)

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