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Skills

  • Time management
  • Guest seating arrangements
  • Cash Handling
  • Supervision
  • Customer feedback analysis
  • Communication skills
  • Merchandising expertise
  • Customer interaction and assistance
  • Customer service
  • Payment processing

Work Experiences

  • Greeted customers and offered assistance with merchandise selection, accessory selection, and purchase completion.
  • Assisted customers with disabilities.
  • Met sales and service targets of $17 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Collected and expertly organized over 13 trolleys per day, ensuring a seamless shopping experience for customers.
  • Assisted customers in transporting and loading heavy items.
  • Collected over 5 trolleys per day.
  • Collaborated with management on new trolley designs.
  • Achieved Excellence Award for leadership in trolley fleet management.
  • Collaborated with customer service team to immediately resolve alerts for trolley shortages, improving customer feedback by 15%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Achieved a more efficient turnaround.
  • Contributed to a customer-friendly shopping environment.
  • Sales Assistant with a specialty in performance reporting.
  • Maintain market currency and customer preferences to increase sales.
  • Committed to providing exceptional customer service.
  • Provide friendly and knowledgeable customer service to increase customer loyalty.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted precise inventory tracking to address trolley count inaccuracies, improving audit accuracy by 43% and ensuring no equipment shortages.
  • Strengths in stakeholder engagement and project management backed up by Miscellaneous training.
  • Addressed trolley count inaccuracies.

Accomplishments

  • Led a cross-functional team to handle trolley collections, sanitation, and customer service tasks, effectively improving method across key departments.
  • Played a key role in maintaining large-scale trolley fleets, ensuring all equipment remained in serviceable condition through regular inspections and basic maintenance tasks.
  • Played an integral role in ensuring timely collection and maintenance of trolleys during high-traffic events, contributing to a 62% boost in store foot traffic.
  • Collaborated with team of 10 in the development of category.
  • Regularly exceeded retrieval KPIs and contributed to workflow improvements, leading to a 68% rise in overall operational efficiency.
  • Helped develop and implement a trolley collection schedule that reduced overtime hours by 82%, significantly optimizing workforce allocation.
  • Demonstrated excellent multitasking skills by assisting in various other operational duties while ensuring consistent trolley retrieval cycles.
  • Served as a liaison between trolley management and store operations to ensure high-quality workflow during special promotions and events.
  • Contributed to the success of a initiative customer satisfaction initiative by providing prompt and courteous assistance in handling trolley-related concerns.
  • Recognized by management for maintaining 2% trolley accessibility compliance during peak shopping seasons.

Affiliations

  • National Operational Excellence Association Columbus
  • Crisis & Incident Reporting Management Association (CIRMA)
  • Jaycees
  • National Safety Council (NSC) Membership
  • Occupational Safety and Health Administration (OSHA) Certifications Lean
  • Global Association of Risk Professionals (GARP)
  • Society of Human Resource Management
  • Freemason
  • American Association of Purchasing Managers (AAPM)
  • International Safety Equipment Association

Certifications

  • Certified in Manual Handling and Safety Techniques (Washington, 2023)
  • Fleet Management Certification (Ironclad Systems, 2023)
  • Employment Standards & Labor Safety Certification (Arizona, 2017)
  • Sustainability in Trolley Fleet Management Certification (Meridian, 2023)
  • Advanced Fleet Safety Operations (Summit Group, 2016)
  • Introduction to Warehouse & Transportation Safety (Summit Group, 2024)
  • Supply Chain Management Fundamentals Certificate (method, 2020)
  • Certified Public Accountant (CPA)
  • Certified Cleaning & Sanitation Specialist (Brightline, 2021)
  • Trolley Bay Safety and Sanitation Certification (Summit Group, 2022)

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