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Skills

  • KPI tracking for medication processes
  • Medicare and Medicaid process
  • Prepare bubble packs
  • Quality assurance and control
  • Bilingual/multilingual proficiency Japanese
  • Drug utilization review
  • Updating medication histories
  • Interdisciplinary team collaboration
  • Accuracy in high-volume data entry
  • Medication database management

Work Experiences

  • Achieved a 65% reduction in medication-related readmissions.
  • Addressed time-sensitive patient medication interactions.
  • New method and category guidelines were implemented, reducing administrative errors from 10% to 13%.
  • Adhered to HIPAA regulations.
  • Aimed at improving response times for medication changes.
  • Attended weekly case review meetings.
  • Achieved multi-department standardization.
  • Was responsible for a variety of pharmacy operations with a strong focus on accuracy, efficiency, and service quality.
  • Ordered medicines on a daily basis to replenish stock and build up inventory in case of emergency.
  • Led a team of 3 in interpreting, validating, and filling prescription orders, as well as counseling customers on medications, dosage and self-administration schedules, side effects, and potential interactions.

Summaries

  • Efficient Medication Reconciliation Technician recognized for performing all pharmacist duties in a 24-hour store with an average of 4 prescriptions per day.
  • Clean room procedures, regulatory guidelines, and overall pharmacy operations are all second nature to her.
  • Adept at managing medication histories for complex cases, I actively contribute to weekly case review meetings, improving care plans for patients with polypharmacy challenges.
  • Team-oriented and committed to delivering exceptional customer service in a collaborative manner.
  • From prescription drop-off to pick-up, a skilled Pharmacy Technician with 2 years of experience and a proven track record of providing exceptional customer service.
  • Multitasking and relationship-building abilities.
  • Medication Reconciliation Technician with 16 years of successful quality assurance and data analysis experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Medical terminology, pharmaceutical storage, and inventory management are all skills that must be mastered.

Accomplishments

  • Maintained high levels of data entry accuracy, consistently achieving less than 62% error rate in a high-pressure work environment with tight deadlines.
  • Pioneered a system for tracking and reporting reconciliation outcomes, which decreased discrepancies by 47% and streamlined workflow for the entire department.
  • Identified omissions and duplications in medication histories, significantly reducing redundant prescriptions and enhancing patient care quality.
  • Guided a team of medication technicians during a cross-functional project to integrate new clinical tools seamlessly into daily operations for improved accuracy.
  • Ensured compliance with federal HIPAA regulations during all stages of medication reconciliation for high-risk patient populations, maintaining confidentiality and patient safety.
  • Worked as a key point of contact between nursing staff and pharmacy teams to review medication histories and assess for potential drug interactions.
  • Successfully reconciled over 17 complex medication lists for special populations such as elderly and polypharmacy patients, preventing potential adverse drug events.
  • Streamlined medication dispensing during Medication Therapy Management (MTM) assessments by identifying and correcting errors in patient medication histories.
  • Played a crucial role in reducing adverse medication events by 54% through proactive reconciliation and identification of high-risk medications.
  • Contributed to the hospital’s reaccreditation efforts by leading the medication reconciliation audit for logistics on over 7 cases.

Affiliations

  • International Society for Medication Safety Professionals (ISMP)
  • National Association of Medication Reconciliation Pharmacists
  • American Medical Informatics Association (AMIA)
  • International Council of Nurses (ICN)
  • American Society of Safety Professionals
  • Rotary International
  • National Association of Social Workers
  • International Council of Nurses
  • National Council for Prescription Drug Programs (NCPDP)
  • National Coordinating Council for Medication Error Reporting and Prevention (NCC MERP)

Certifications

  • Certified Specialist in Poison Information (CSPI) - initiative
  • Leadership in Medication Reconciliation and Transitions of Care - system
  • Apple Certified Associate (ACA)
  • Advanced Certified Pharmacy Technician (CPhT-Adv) - PTCB
  • Medication Therapy Management Certification (MTM) - program
  • Certified Healthcare Technology Specialist (CHTS) - American Health Information Management Association (AHIMA)
  • Project Management Professional (PMP)
  • Certified Health Data Analyst (CHDA) - system
  • Certified Transitions of Care Pharmacy Specialist - method
  • Pharmacy-Based Immunization Delivery Certification - framework

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