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Double-checked the data's accuracy and integrity.
Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Solved metric issues, improved operations, and provided excellent customer service.
Created a new employee evaluation process that resulted in significant performance improvements.
Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
Pushed for operational changes that resulted in cost savings and higher profit margins.
Entered data into the ServiceNow system, including payments, account information, and call logs.
Patients with signs of a pathological condition were referred to an ophthalmologist for further evaluation.
Performed a fundus examination using biomicroscopy and a fixed lens and camera.
Administered tonometry procedures.

As a key member of a group practice, she has a strong background in providing specialized care.
Doctor of Optometry with extensive experience in the diagnosis of nearsightedness, farsightedness, and other complex ailments.
Optometrist Technician is a productive and personable Optometrist Technician with 7 years of successful optometry practice experience.
Within Healthcare, senior Optometrist Technician and outstanding performer in process improvement and cross-functional collaboration.
Standard are well-understood.
Professional program with a positive attitude and a desire to learn from more experienced colleagues.
Experienced optometrist with a wide range of experience performing comprehensive eye health and vision exams.
Design and development of successful initiative embedded software applications in the past.
Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
Motivated Optometrist Technician with experience managing large-scale projects, including budgeting and administration.

Managed ophthalmic diagnostic equipment inventory, reducing order errors by 16% and ensuring critical availability.
Reviewed patient insurance coverage for vision services, ensuring precise coding and billing submissions in compliance with standard.
Documented and resolved method which led to system.
Worked closely with sales representatives to review new equipment offerings, identifying upgrades that reduced diagnostic limitations by 80%.
Implemented a new patient flow system that decreased overall patient wait time by an average of 15 minutes.
Assisted in coordination of care between optometrists and ophthalmologists, improving patient referral processing speed by 58%.
Reduced material costs through careful equipment handling and resource management, saving 14 annually.
Collaborated with optometrists to conduct refraction tests, improving optometric diagnoses accuracy by 63%.
Maintained electronic medical records (EMR) and ensured organized, secure data entry, improving data retrieval time by 49%.
Ensured precise administration and interpretation of visual field tests to track macular degeneration in 8 high-risk patients.

Toastmasters
American Board of Opticianry (ABO) Certified
Accredited member of the National Contact Lens Examiners (NCLE)
Attended continuing education programs at SECO International
International Association of Administrative Professionals
Certified Medical Assistant (CMA) specializing in Eye Care
Certified Paraoptometric Technician (CPOT) - Awarded by the American Optometric Association
Association for Computing Machinery
National Federation of Opticianry Schools (NFOS)
International Council of Nurses