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Skills

  • Emergency ocular diagnosis and patient stabilization
  • Program equipment
  • Patient counseling
  • Developing and applying triage protocols
  • Inventory management for optical products and pharmaceuticals
  • Interpreting anterior segment imaging
  • Patient evaluations
  • Vision therapy
  • Organization
  • Operational improvement

Work Experiences

  • Achieved President's Club for maintaining 17% patient satisfaction.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Created, justified, and submitted an annual optometry budget based on projected workload and estimates of space and equipment requirements.
  • Used formulas for single corrective lenses, contact lenses, prisms, iseikonic, and ophakic lenses to calculate the proper prescription.
  • Looked for industry trends on social media and through online sources.
  • Kept a sanitary work environment by disinfecting equipment, discarding used supplies, and cleaning exam rooms.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved an improvement rate of 85% in visual acuity.

Summaries

  • Collaborated with multi-disciplinary teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted comprehensive vision screenings for over 9 employees annually.
  • Accomplished in communicating complex eye health concepts to patients, improving treatment adherence and increasing patient satisfaction rates by 29%. Recognized with Top Performer for consistent excellence.
  • Communicated complex eye health concepts to patients.
  • Addressed unmet clinical needs in rural areas.
  • Strengths in stakeholder engagement and project management backed up by Healthcare training.
  • Conducted exams for underserved populations.

Accomplishments

  • Partnered with local organizations to promote eye health education, reaching 11 community members through various workshops and seminars.
  • Developed and implemented early detection testing protocols, leading to a 64% increase in early-stage diagnosis of retinal diseases.
  • Consulted with ophthalmology departments to co-manage surgical patients, ensuring a 32% decrease in complications post-surgery.
  • Played a pivotal role in co-managing over 16 pre- and post-operative cataract surgery cases, ensuring seamless patient care alongside ophthalmologists.
  • Served as the lead optometrist for program outreach initiative, increasing awareness and treatment of glaucoma in community populations.
  • Led the integration of Jira in daily practice operations, streamlining diagnostic imaging and improving patient throughput by two years.
  • Collaborated with a multidisciplinary team on complex ocular disease management, improving patient outcomes by 49%.
  • Resolved product issue through consumer testing.
  • Collaborated with optometric team to reduce patient no-show rates by 20% by introducing automated appointment reminder systems.
  • Minimized practice expenses by negotiating with optical suppliers, resulting in savings of $7 without compromising product quality.

Affiliations

  • American Optometric Association (AOA)
  • Vision Impact Institute Scientific Advisory Network
  • Association for Computing Machinery
  • Co-Member of the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
  • American Medical Informatics Association
  • Member of the International Myopia Institute
  • International Association of Administrative Professionals
  • Advanced Certification in Retinal Imaging Techniques from Vantage
  • Optometrists Without Borders Association
  • Society of Human Resource Management

Certifications

  • Myopia Specialist Certification
  • Clinical Optometric Practice Certification New Technology Lakeside Partners
  • Salesforce
  • Optometric Glaucoma Specialist License North Carolina
  • Certified Low Vision Specialist
  • CPD Certification in Advanced Optical Coherence Tomography (OCT)
  • ServSafe
  • Graduate of Ocular Therapeutic Program 2020
  • Certified Public Accountant
  • CPD Accreditation in Advanced Contact Lens Fitting Techniques

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