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Skills

  • Microsoft Office Suite
  • Supervision
  • Empathy and active listening
  • Mental health awareness
  • Building community partnerships
  • Team building
  • Data-driven decision making
  • First Aid/CPR
  • Budgets
  • Process improvement

Work Experiences

  • Collaborated with local government and non-profit organizations to secure $3 in funding for emergency housing programs.
  • Transported Jira to 18 months customer locations.
  • Built long-term rapport with clients, using active listening and empathy to build trust and increase program engagement by 16%.
  • Built long-term rapport with clients.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Achieved financial stability for households.
  • Achieved results after one year.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with financial counselors to create budgeting plans, helping over 18 households avoid eviction and achieve financial stability.
  • Achieved measurable improvements to client well-being.

Summaries

  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Within Miscellaneous, senior Housing Support Worker and outstanding performer in project management and performance reporting.
  • Achieved measurable improvements in community well-being.
  • Acquired over $5 in grants and donations.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 27% increase in housing sustainability for vulnerable populations.
  • Community-focused Housing Support Worker possessing expertise in enrolling over 16 clients into supportive housing programs, contributing to a sustained reduction in local homelessness rates.
  • Collaborative community advocate experienced in housing systems.
  • Achieved 23% client retention.
  • Committed to facilitating housing access for vulnerable populations, securing transitional housing for 3 clients and providing ongoing support in securing long-term housing solutions.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored ongoing housing stability cases, providing interventions that helped 63% of at-risk clients remain stably housed in 8 months.
  • Resolved product issue through consumer testing.
  • Played a key role in policy advocacy efforts that led to the approval of procedure, benefiting 12 families in need.
  • Resolved 16 critical housing crises by coordinating with emergency service providers, lessening the impact on emergency shelters.
  • Developed and set up monitoring frameworks, enabling staff to assess housing plan effectiveness and increase placement retention by 66%.
  • Supported the development and implementation of a regional homeless prevention strategy that reduced at-risk population by 67%.
  • Designed and delivered housing-focused workshops aimed at developing life skills and guided 16 clients to achieve long-term housing stability.
  • Facilitated timely emergency housing placements, helping to reduce wait times by 47% and shelter overcrowding by 82%.
  • Advocated for trauma-informed care practices in housing services, resulting in improved client engagement and increased client retention by 73%.

Affiliations

  • Licensed Housing Support Specialist OSHA
  • Supportive Housing Providers Association (SHPA)
  • Society of Women Engineers
  • Certified in Nonviolent Crisis Intervention (NCI)
  • Freemason
  • Continuum of Care Program Member (HUD-based)
  • Society of Human Resource Management
  • Local Tenant Advocacy Groups Seattle
  • International Council of Nurses
  • Housing and Community Development Network of Arizona

Certifications

  • Trauma-Informed Care Certification from Lakeside Partners
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Substance Abuse Counseling from Lakeside Partners
  • Certified Affordable Housing Manager (AHM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Property Manager (CPM) from IREM
  • Rent Smart Instructor Certification
  • Child Protection and Safeguarding (CPS) Certification
  • Google Certified Professional Cloud Architect

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