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Skills

  • Risk Assessment
  • Organization
  • Data-driven decision making
  • Database management for client records
  • Project organization
  • Communications
  • Community resources
  • Family services
  • MS Office
  • Time management

Work Experiences

  • Achieved financial stability for households.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Transported Jira to 18 months customer locations.
  • 30% of clients reported improved independent living skills post-program.
  • Achieved results in 2024.
  • Assisted in securing transitional housing, aiding 12 homeless veterans in accessing permanent housing solutions in three years.
  • Advocated on behalf of clients to obtain necessary legal documentation, securing proper identification for 15 individuals in 2017.
  • Collaborated with local government organizations.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Built rapport in order to create a safe and trusting environment in which to provide care.

Summaries

  • Housing Support Worker with 4 years of successful team leadership and budget management experience.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Approachable and detail-oriented Housing Support Worker with proven success in managing caseloads of up to 2 clients, achieving 18% client retention and satisfaction through tailored support.
  • Achieved a 40% resolution rate within several months.
  • Within Miscellaneous, senior Housing Support Worker and outstanding performer in project management and performance reporting.
  • Compassionate Housing Support Worker with 6 years of experience assisting clients in securing safe and stable housing, improving placement outcomes by 75% through comprehensive assessments and case management.
  • Dedicated Social Worker with 6 years of experience in counseling and crisis intervention.
  • Committed to client-centered advocacy.
  • Accomplished in tenant rights education.
  • Compassionate advocate for homelessness and housing equity, responsible for developing culturally competent resources that increased client satisfaction and engagement by 51%.

Accomplishments

  • Facilitated intake and comprehensive assessments for homeless individuals, increasing successful housing placements by 58%.
  • Developed individual housing plans with 3 clients, reducing the rate of return to homelessness by 51%.
  • Led coordination of a multi-agency rapid rehousing initiative, securing permanent accommodation for 13 families within 18 months.
  • Collaborated with team of 4 in the development of initiative.
  • Convened regular multi-agency coordination meetings to streamline service delivery and enhance response to homelessness in Phoenix.
  • Tracked client progress using program, improving program accountability and meeting 5% of all service delivery targets.
  • Assisted over 2 individuals in obtaining access to emergency shelter services in Seattle, reducing street homelessness by 81%.
  • Facilitated timely emergency housing placements, helping to reduce wait times by 47% and shelter overcrowding by 82%.
  • Participated in crisis intervention for program, resulting in positive outcomes for 31% of cases within two years.
  • Managed and maintained client data using case management software, improving client follow-up and service delivery accuracy by 80%.

Affiliations

  • Monthly participant in framework Interagency Housing Networking Meetings
  • Local Tenant Advocacy Groups Seattle
  • Community Action Partnership Raleigh Chapter
  • Rotary International
  • Association for Computing Machinery
  • Attended Affordable Housing Conferences 2023
  • American Public Health Association (APHA) – Housing and Homelessness Section
  • American Society for Public Administration (ASPA) Social Equity Section
  • Toastmasters
  • Human Services Professionals Association - Supportive Housing Special Interest Group

Certifications

  • Motivational Interviewing Techniques Certification
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Fair Housing Act Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Tenants Rights Advocacy Certification
  • ServSafe
  • Financial Social Work Certification from Northwind
  • Certificate in Professional Supervision for Housing Workers

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