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Skills

  • Initiative equipment
  • Business operations
  • Cross-referencing voter data
  • Data entry accuracy
  • Mail handling
  • Multi-line phone proficiency
  • Business Administration
  • Exit survey analysis
  • Team supervision
  • Ballot handling protocol adherence

Work Experiences

  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.
  • Achieved a 23% increase in overall satisfaction in exit surveys.
  • Adapted quickly to policy changes on Election Day, ensuring the correct implementation of new voting ID requirements.
  • Assisted in ballot counting and reported accurate vote tallies, helping to maintain election integrity and transparency.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including project management and process improvement.
  • Conducted post-election integrity checks.
  • Contributed to a secure voting process.
  • Collaborated with election judges to conduct post-election integrity checks and resolve outstanding discrepancies in the voting records.
  • Created time sheets for 17 executives and employees in the past year.
  • Collected on-site feedback from voters about facility accessibility, contributing to subsequent improvements in voter station layouts.

Summaries

  • Contributed to secure polling processes.
  • Coordinated with election judges.
  • Contributed to a fair voting process.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 6 years of excellence in procedure settings and ITIL competencies.
  • Achieved 16% reduction in operational errors.
  • Analyzed exit survey data.
  • Jira and SAP are two of my strongest skills.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Collaborated with local law enforcement.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.

Accomplishments

  • Ensured continuity of election day operations through effective troubleshooting and by solving technical issues on-site in three years.
  • Executed effective communication strategies to relay time-sensitive information to election officials, preventing delays in vote tabulation.
  • Coordinated emergency protocols in collaboration with local authorities, ensuring the safety of voters and staff during unforeseen incidents.
  • Served as a primary point of contact between election officials and field team, ensuring compliance with state election codes.
  • Provided NDA-required confidential handling of voter registration data, ensuring adherence to privacy laws and regulations.
  • Managed the secure transportation of ballots to Portland, successfully preventing any security breaches.
  • Responsible for reviewing and updating 8 polling checklists to align with new state regulations.
  • Achieved 18% voter satisfaction improvement by implementing an expedited in-person voting line for expedited needs.
  • Resolved product issue through consumer testing.
  • Collaborated with diverse election stakeholders, resolving over 9 voter queries with a 49% success rate.

Affiliations

  • Institute of Local Government
  • State Election Directors Association North Carolina
  • Association for Political Science Students
  • International Association of Administrative Professionals
  • Council of State Governments Election Center
  • Engaged in Voter Outreach and Education Task Force Portland
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Poll Worker Training and Qualification Authority Washington Certification
  • Cybersecurity and Infrastructure Security Agency (CISA) workgroup on election integrity

Certifications

  • Professional Certificate in Civic Engagement - method
  • Bipartisan Election Procedures Certification - standard
  • Salesforce
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Certified Voter Fraud Prevention Specialist - initiative
  • Election Worker Training Certification - standard
  • Election Fraud and Security Fundamentals Certification - process

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