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Skills

  • Trauma-informed care
  • Basic counseling certifications (e.g., Scrum Master)
  • Stress management techniques
  • First Aid/CPR
  • Client intake and risk assessment
  • Customer service
  • Relationship development
  • Program management
  • Case management and documentation
  • Implementation of evidence-based interventions

Work Experiences

  • Achieved a 70% success rate in linking clients with external mental health services through effective resource referral.
  • Had an excellent attendance record and was always on time for work.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved successful placement for 12% of participants.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Devised and improved treatment strategies to ensure continued progress.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with Columbus hospitals.
  • Assisted with developing personalized recovery plans.
  • Collaborated with halfway houses.

Summaries

  • Recovery Support Worker is a multi-talented Recovery Support Worker who is consistently rewarded for planning and operational improvements.
  • Collaborated with multidisciplinary teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Balanced an active caseload of 14 clients.
  • Achieved a 53% improvement in client well-being.
  • Assisted clients through personalized recovery paths.
  • Dedicated Recovery Support Worker with experience providing caring and compassionate support for program issues.
  • Achieved 85% improvement in client stabilization outcomes.
  • 18 years of experience advocating for clients to gain access to resources and expand their support networks.
  • Advocated for client-centered treatment strategies.

Accomplishments

  • Developed and managed community service partnerships to create more job placement opportunities for clients, achieving a 62% employment rate within the past year.
  • Created and led recovery-based workshops, growing client attendance by 50% over the past year, and reinforcing life skills in areas like stress management and job readiness.
  • Spearheaded a family support program that provided counseling and resources to families, improving client-family relationships and contributing to a 48% increase in successful recovery completions.
  • Designed and delivered trauma-informed care workshops, providing staff with tools and knowledge to improve client care standards at Brightline and boost client engagement by 38%.
  • Maintained compliance with all HIPAA regulations by meticulously updating client files and reports, improving audit accuracy and reducing discrepancies by 51% points.
  • Resolved product issue through consumer testing.
  • Assisted clients in securing stable housing by connecting them with local housing authorities, contributing to a 58% increase in successful housing placements.
  • Contributed to a community outreach initiative, linking 18 shelters with clients, raising housing option availability by 66% within 6 months.
  • Served as a client advocate during interdisciplinary treatment meetings, improving quality of care plans and driving client satisfaction improvements by 75%.
  • Collaborated with team of 2 in the development of standard.

Affiliations

  • Behavioral Therapy Training Institute (BTTI) Member
  • International Association of Administrative Professionals
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Affiliation
  • Certified Comprehensive Case Manager Program (Atlanta Credential)
  • National Association for Alcoholism and Drug Abuse Counselors (NAADAC)
  • Association of Information Technology Professionals
  • Applied Suicide Intervention Skills Training (ASIST) Certification
  • Behavioral Health Support Workers Professional Group
  • Society of Women Engineers
  • American Mental Health Counselors Association (AMHCA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified HIV/AIDS Prevention and Counseling Specialist
  • Certified Trauma Professional (CTP)
  • ServSafe
  • Certified Family Peer Support Specialist (CFPSS)
  • Person-Centered Thinking Certification Ironclad Systems 2015
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Motivational Interviewing Certification - Lakeside Partners, 2020
  • Google Certified Professional Cloud Architect

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