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Skills

  • Customer service
  • Asset management systems implementation
  • Key Performance Indicator (KPI) tracking and reporting
  • Process improvement
  • Team management
  • Problem resolution
  • Business Administration
  • Regulatory compliance
  • Building systems analysis
  • Cross-functional team collaboration

Work Experiences

  • Adopted lean maintenance strategies.
  • Aligned facility protocols with corporate objectives, boosting cross-departmental collaboration on strategic projects.
  • Achieved Excellence Award for excellence in facilities management.
  • Achieved CPA.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Administered the procurement and installation of Salesforce safety equipment, leading to a 62% drop in workplace injuries.
  • Collaborated with senior management teams.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Collaborated with senior management teams to plan and execute corporate facility relocations for 10 employees over a 6 months-month period.
  • Achieved results within 2019.

Summaries

  • Achieved operational success in facility management.
  • With over 14 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Awarded Top Performer for outstanding leadership.
  • Committed to sustainability and operational efficiency, resulting in 58% reduction in energy consumption through state-of-the-art building automation system implementations.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 45% productivity boost.
  • Accomplished Facility Executive skilled in budget management, contract negotiations, and vendor relationships, delivering operational savings of over $9 within annual budgets.
  • Highly skilled in cross-functional collaboration terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Conducted energy audits and introduced green energy initiatives reducing energy consumption by 24% in annual operations.
  • Designed and executed a comprehensive waste management strategy that reduced landfill contribution by 15% and increased recycling program participation by 32%.
  • Enhanced employee workspace efficiency by overhauling office layout and improving space utilization density by 44%.
  • Collaborated with a team of 2 managers to adopt industry-leading building controls that reduced energy consumption by 22% across all company sites.
  • Streamlined maintenance request processes, reducing resolution times by 5 hours and achieving 82% improvement in facility service level agreements (SLAs).
  • Achieved Scrum Master in Facility Management, improving operational compliance by 29% through audit and inspection readiness.
  • Assessed and upgraded the building’s security infrastructure, reducing security breaches by 65% and improving overall resident and employee safety.
  • Implemented innovative supply chain solutions, cutting facility maintenance costs by 14 via bulk purchasing and strategic vendor negotiations.
  • Collaborated with team of 11 in the development of framework.
  • Reduced facilities management supply chain costs by 66% through renegotiation of key contracts and better vendor performance tracking.

Affiliations

  • Jaycees
  • Lions Club
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Society of Women Engineers
  • International Council of Nurses
  • CERT Transport Systems Management Program
  • Freemason
  • ISO 9001:2015 Certification Training for Facilities Management

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Building Automation Project Manager - North Carolina
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Green Building & Maintenance Certification - Summit Group
  • HVAC Certification - Ohio
  • Environmental Management Systems (ISO 14001) - metric
  • Certified Recycling Technician (CRT) Certification
  • CompTIA A+ Technician
  • Certified Professional Maintenance Manager (CPMM) - program

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