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Skills

  • Organization
  • Budgets
  • Event management and coordination
  • Group coordination for large-scale events
  • Customer service
  • Menu board art
  • Team building
  • Kitchen staff coordination
  • Process improvement
  • Guest feedback analysis for continuous improvement

Work Experiences

  • Connected with performers one-on-one.
  • Allowed for smoother performer transitions.
  • Checked the seating area and the restrooms to make sure they were clean every one year.
  • Conducted on-site promotional appearances.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Collaborated with local vocal coaches.
  • Used Workday to record available tables after seating each party.
  • Conducted pre-event technical checks.
  • Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
  • Amplified event turnout.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Boosted crowd satisfaction by 57%.
  • Karaoke Host with 15 years of successful vendor management and workflow optimization experience.
  • Balances server loads, kitchen staff limits, and customer preferences.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Awarded for building community engagement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Karaoke Host with 4 years of experience working for category businesses.

Accomplishments

  • Improvised on-the-spot entertainment segments during equipment malfunctions, keeping the energy levels high and minimizing guest dissatisfaction.
  • Collaborated with a live band to integrate karaoke elements into performances, blending live music with traditional karaoke offerings and creating unique hybrid events.
  • Facilitated corporate karaoke events for teams of up to 15, helping increase team morale and venue bookings by 83%.
  • Spearheaded promotional event planning, boosting attendance by 23% through effective use of social media marketing on platforms like Tableau.
  • Documented and resolved method which led to system.
  • Optimized technical troubleshooting methods, reducing event downtime by 81% and mitigating guest complaints regarding technical delays.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed guest feedback to identify technical and entertainment improvements, resulting in 24% more positive reviews for standard.
  • Assisted in audio management during large-scale events featuring up to 13 performers, seamlessly transitioning between acts while maintaining consistent sound levels.
  • Designed and executed interactive game segments during karaoke events, increasing guest participation by 42% and fostering a lively atmosphere.

Affiliations

  • American Marketing Association
  • Independent Professional Karaoke Operators Network
  • International Live Events Association (ILEA)
  • Society for Event Organizing Professionals
  • Society of Human Resource Management
  • Certified Front of House Engineer from process
  • Entertainment Services and Technology Association (ESTA)
  • Karaoke World Championships USA (KWCUSA)
  • Event Planners Association (EPA)
  • Professional Entertainers Association of Columbus

Certifications

  • Audio Engineering Society (AES) Membership / Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Live Sound Engineer (CLSE) - Harbor & Co.
  • Certified Music Performance Coordinator (CMPC) - Meridian
  • Certified Music Technology Specialist - Asana
  • Certified Entertainment Operations Manager (CEOM) - Beacon Labs
  • Salesforce
  • Certified Sound and Stage Technician (CSST) - process

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