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Skills

  • Customer relationship management (CRM) tools
  • Organization
  • Pest control equipment maintenance and calibration
  • Problem resolution
  • Customer service
  • Leadership of on-site pest control teams
  • Team building
  • Supervision
  • Pest identification and classification
  • Client communication and education on preventative methods

Work Experiences

  • Collaborated with category customers to determine their needs and deliver method service.
  • Conducted post-application follow-ups with customers to assess satisfaction, ensuring 39% of clients would recommend services to others.
  • Collaborated with third-party vendors to introduce new eco-friendly pest control methods, reducing chemical costs by $8 annually.
  • Provided exceptional customer service, resulting in repeat business, positive feedback, and long-term loyalty.
  • Analyzed pest population dynamics.
  • Assessed treatment efficacy.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 16 calls per several months to help customers with their questions and concerns.
  • Achieved results in three years.
  • Assisted in performing pest risk assessments for residential, commercial, and industrial properties with a focus on reducing long-term impact.

Summaries

  • Achieved a 2015-over-2018 reduction in service calls.
  • Costs were consistently reduced while profits were increased.
  • Delivered measurable improvements in pest mitigation efforts.
  • Collaborated with government agencies.
  • Decreased pesticide waste by 55%.
  • Achieved a 44% improvement in client satisfaction.
  • Able to create detailed reports.
  • Accomplished in leading pest inspection processes and developing IPM plans that improved crop yields by 31%. Skilled in managing pest control in both urban and rural settings.
  • Consistently reduced pest incident rates.
  • Strengths in quality assurance and performance reporting backed up by Miscellaneous training.

Accomplishments

  • Implemented a strategic planning tool that reduced pest management response time by 66% across 8 commercial facilities.
  • Integrated GPS and field mapping technology to improve pest scouting accuracy, making detection 50% more efficient.
  • Collaborated with agronomists to introduce biological control agents in Denver, reducing chemical pesticide use by 24%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed trends in pest species migration patterns, developing a prevention strategy that saved clients $22,000 in damages annually.
  • Resolved product issue through consumer testing.
  • Led a pest control project that resulted in a 85% reduction in pesticide usage while maintaining full effectiveness.
  • Trained 13 new hires on pest management protocols, improving team efficiency by 33%.
  • Developed and implemented IPM (Integrated Pest Management) protocols for residential complexes, keeping infestations under control for 9 years.
  • Documented and resolved process which led to procedure.

Affiliations

  • National Association of Social Workers
  • National Environmental Health Association (NEHA)
  • Leader, 7-person IPM Training Initiative, 2015
  • Denver-based Ecological Research Group for Pest Control Innovations
  • Jaycees
  • Participant, Pest Control Technology (PCT) IPM Conference, 2016
  • IPM Certification through the Center for Integrated Pest Management (CIPM)
  • Bugwood Network for Pest and Invasive Species Management
  • Rotary International
  • Society of Human Resource Management

Certifications

  • CEU Credits in Pest Control Management - 2022
  • Apple Certified Associate (ACA)
  • Certified Wildlife Damage Management Professional (CWMP) - Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Biological Control of Invasive Species - Meridian
  • Licensed and Bonded Pest Control Operator - program
  • National Wildlife Control Operator Certification - Meridian
  • SHRM Certified Professional (SHRM-CP)
  • Certified Green Pest Management Technician (GPMT) - Meridian
  • Structural Pest Control Applicator License - Raleigh

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