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Skills

  • Territory Sales Experience
  • User interface understanding
  • Credit and collections
  • Client-focused
  • Hand and power tools
  • Internal auditing
  • Process implementation
  • Conflict resolution
  • Budgets
  • Product testing

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Facilitated harmonious working relationships with crew members to avoid problems and conflicts.
  • Achieved a 64% faster installation process.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Transported SAP to 6 months customer locations.
  • Went 14 days without a safety accident by safely erecting scaffolding, gang ladders, perimeter railings, fall protection, and temporary covers.
  • Installed wall protection, doors and hardware, toilet accessories, cubicle curtain tracks, and TV brackets, among other interior finish items.
  • Built 9 residential decks, carports, garages, and sunrooms over the course of three years.
  • All contracted maintenance for 10 rental properties was managed by me.
  • Double-checked the data's accuracy and integrity.

Summaries

  • Professional with over 13 years of experience in project management and process improvement initiatives across the enterprise.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Adaptable, tenacious, and capable project manager with over 2 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Articulate
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Window and Door Installer with 10 years of successful client relations and strategic planning experience.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Over 17 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Collaborated with team of 13 in the development of metric.
  • Documented and resolved program which led to initiative.
  • Trained junior installers in both traditional and modern installation techniques, improving overall team efficiency by 73% during busy seasons.
  • Reduced project delays by 33% by proactively identifying site issues during initial client planning meetings.
  • Optimized material usage and workflow, cutting installation times by 39% and reducing waste on large-scale residential projects.
  • Achieved a 63% faster turnaround on service requests by improving communication between clients and the installation team.
  • Increased sales 8% over 6 months.
  • Leveraged strategic vendor relationships to secure high-quality materials at a 39% discount, resulting in significant cost-savings for Lakeside Partners.
  • Formulated client-specific maintenance advice for long-term window and door care, contributing to a 80% decrease in follow-up repair calls over 2023.
  • Sourced specialty hardware and custom designs on a per-project basis, reducing material delays by 75% and improving time-to-completion for high-profile projects.

Affiliations

  • Glass Association of North America (GANA)
  • National Association of the Remodeling Industry (NARI)
  • United Brotherhood of Carpenters (UBC)
  • Certified Installers Program (CIP) for Fenestration
  • National Wooden Pallet and Container Association (NWPCA)
  • National Association of Social Workers
  • National Glass Association (NGA)
  • International Association of Administrative Professionals
  • SkillsUSA Carpentry Membership
  • American Society of Safety Professionals

Certifications

  • Master Installer Certification by Renovation & Window Association (RWA)
  • CompTIA Network+
  • Welding Certification for Metal Window Frame Installations by American Welding Society (AWS)
  • Certified Bulletproof Security Installer by Meridian
  • Occupational Safety and Health Administration (OSHA) 30-Hour Construction Safety
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Insulated Glass Installer by standard
  • Certified Residential Window Installer (CRWI) by National Fenestration Rating Council (NFRC)
  • Cisco Certified Internetwork Expert (CCIE)

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