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Skills

  • Communications
  • Customer service
  • Time management and prioritization
  • Barriers to employment assessment
  • Interview preparation and coaching
  • Community resources
  • Individual and family counseling
  • Problem resolution
  • Operational improvement
  • File management

Work Experiences

  • Achieved 25% increase in retention.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Achieved 25% financial independence.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 15 calls per the past year to help customers with their questions and concerns.
  • Adjusted services as needed.
  • Achieved a 15% graduation rate increase.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Achieved 16 new CCMEP enrollments within several months.
  • Achieved results within two years.

Summaries

  • Achieved 64% above-target job retention rates within CCMEP program by providing consistent post-placement support. Experienced in crafting customized employment retention strategies based on individual participant needs.
  • Client advocate highly skilled in overcoming barriers to employment through strategic coordination with local resources. Expert in crafting individualized employment plans tailored to each client’s specific needs and goals.
  • Within Miscellaneous, senior CCMEP Case Manager and outstanding performer in client relations and team leadership.
  • Client advocate skilled in overcoming barriers to employment.
  • Attained a 59% approval rate in 2023.
  • Achieved 13 successful placements.
  • Achieved results in several months.
  • Dedicated Social Worker with 10 years of experience in counseling and crisis intervention.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Aligned participant opportunities with high-demand industries.

Accomplishments

  • Helped participants improve soft skills through workshops, contributing to a 77% increase in long-term job retention.
  • Piloted an outreach initiative to identify disconnected youth, successfully engaging 4 new clients and reducing the unemployment rate among this group by 38%.
  • Proposed and implemented career readiness toolkits, resulting in improved client feedback by 78%.
  • Reduced administrative processing time by adopting new technologies like Jira, which streamlined record-keeping for 11 participants.
  • Coached clients in overcoming employment barriers, successfully reducing job search times by 80%, aligning with program objectives.
  • Coordinated with local mental health agencies to support participants with wraparound services, ensuring 25% adherence to Individual Opportunity Plans.
  • Collaborated with workforce development boards to secure training grants for clients, successfully increasing client vocational certification acquisition by 17% over one year.
  • Led the coordination of job fairs and networking events, connecting job seekers with employers and increasing participant job offers by 61%.
  • Managed relationships with 2 community organizations to enhance the delivery of supplementary client services, improving interdisciplinary support.
  • Fostered strategic partnerships with local businesses to secure on-site job training opportunities, successfully placing 11 clients in internship roles.

Affiliations

  • National Employment Counseling Association (NECA)
  • National Skills Coalition
  • Project Management Institute
  • Workforce Professionals Training Institute (WPTI)
  • Ohio Career Development Association (OCDA)
  • Association of Community Action Agencies
  • American Association of Service Coordinators (AASC)
  • Association for Career and Technical Education (ACTE)
  • National Association of Social Workers
  • National Association of Workforce Boards (NAWB)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Mental Health First Aid USA Certification
  • Certified Professional Career Coach (CPCC) by the Professional Association of Resume Writers & Career Coaches (PARW/CC)
  • Trauma-Informed Care Certification
  • Microsoft Excel Specialist Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Housing Specialist
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Certified Workforce Development Professional (CWDP) by the National Association of Workforce Development Professionals (NAWDP)

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