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Skills

  • Compliance with state-mandated program requirements
  • Behavior mirroring
  • Interview preparation and coaching
  • Implementing trauma-informed practices
  • Problem resolution
  • Community outreach
  • Operational improvement
  • Facilitation of skill-building workshops
  • Trauma-informed care
  • Team management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 60% client satisfaction in 2016.
  • Accomplished results within one year.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Looked for industry trends on social media and through online sources.
  • Assisted participants facing criminal justice involvement.
  • Achieved 16 new CCMEP enrollments within several months.
  • Transported SAP to several months customer locations.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Advocated for clients at community resource meetings.

Summaries

  • Attained a 59% approval rate in 2023.
  • Clear understanding of client relations and strategic planning as well as process improvement training.
  • Advocated for wraparound service delivery.
  • Built strong wraparound services for youth.
  • Dedicated Social Worker with 10 years of experience in counseling and crisis intervention.
  • CCMEP Case Manager with extensive experience in client case management.
  • Costs were consistently reduced while profits were increased.
  • Aligned participant opportunities with high-demand industries.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Adept at fostering strong relationships with clients.

Accomplishments

  • Documented and resolved process which led to framework.
  • Fostered strategic partnerships with local businesses to secure on-site job training opportunities, successfully placing 11 clients in internship roles.
  • Developed and delivered a resume workshop series attended by 15 clients, resulting in improved interview invitations by 64%.
  • Collaborated with team of 8 in the development of standard.
  • Coached clients in overcoming employment barriers, successfully reducing job search times by 80%, aligning with program objectives.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated cross-functional teamwork by aligning internal staff and external partners and reducing participant re-enrollment time by 19%.
  • Integrated barrier screening assessments into the intake process, leading to a 47% reduction in initial processing time, allowing for more efficient client onboarding.
  • Facilitated interactive job readiness workshops addressing resume building, interview skills, and workplace communication, increasing client hire rates by 51%.
  • Provided data-driven feedback during program reviews, resulting in major improvements in service delivery efficiency, cutting costs by 60% while maintaining program integrity.

Affiliations

  • National Alliance of Human Services (NAHS)
  • National Reemployment Network
  • American Public Human Services Association (APHSA)
  • Workforce Development Council of Texas
  • Project Management Institute
  • OhioMeansJobs Workforce System
  • National Skills Coalition
  • American Association of Service Coordinators (AASC)
  • Ohio Workforce Development Association (OWDA)
  • Ohio Human Services Data Warehouse (OHSDW)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Certified Career Services Provider (CCSP) by the National Career Development Association (NCDA)
  • Trauma-Informed Care Certification
  • Certified Employment Interview Professional (CEIP)
  • ServSafe
  • Grant Writing Certification by Northwind
  • Certified Behavioral Health Case Manager
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)

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