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Skills

  • POS systems knowledge
  • Shipping procedures understanding
  • Credit card processing
  • Fluent in Mandarin
  • Project development
  • Presentation and public speaking
  • Stakeholder management
  • Human resources management
  • Merchandising
  • Consistently meets sales goals

Work Experiences

  • Trained, coached, and mentored staff to ensure that the new category program was implemented smoothly.
  • Oversaw a successful turnaround that resulted in the elimination of over $3 in debt in three years.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
  • Created and implemented new policies to increase productivity and lower overall process costs.
  • Was in charge of a team of 15 employees and mentored them.
  • Implemented cutting-edge programs, such as the standard program, to boost employee retention and reduce turnover.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.

Summaries

  • 5 years of experience and a performance-oriented mindset are available.
  • Results-driven Management Trainee with a desire to consistently exceed sales, service, and operations goals.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • 6 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Strong mathematical aptitude and a flexible schedule
  • A customer service representative seeking a management position.
  • 12 years of experience as a versatile management trainee in standard and system environments.
  • Professional goal-oriented manager with a track record of Customer Service success.
  • Skilled at staff training and building rapport with clients.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.

Accomplishments

  • Supported
  • Reviewed
  • Design: Responsible for creative design for prominent system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw
  • Processed
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Ensured
  • Launched
  • Consistently exceeded daily sales targets with an average of $9 in sales each day.

Affiliations

  • Freemason
  • Founding Member, Local Entrepreneurs Association – Focused on business growth and community impact
  • Certified, Project Management Institute (PMI) - Completed OSHA for Enhanced Project Delivery
  • Member, National Retail Federation (NRF), 2018 - Present
  • Affiliate, Young Leaders Council, participating in leadership skill-building and collaboration events
  • American Medical Informatics Association
  • Jaycees
  • Regional Representative, American Marketing Association (AMA), Phoenix
  • Lions Club
  • Affiliation, National Association for Business Economics (NABE)

Certifications

  • Power BI Essentials Certification by program
  • CompTIA Security+
  • First Aid/CPR Certified
  • Microsoft Azure Fundamentals (AZ-900)
  • Customer Service Representative Certificate
  • Certified Marketing Management Professional (CMMP) from MMAC
  • Microsoft Excel Expert (Office 365 and Office 2019) Certification
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Strategic Planning Professional (CSPP) from ASP

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