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Skills

  • Hardware evaluation
  • Product testing
  • Drug inventory management
  • Drug Formulation and Compounding
  • Confidentiality and HIPAA
  • Data Management
  • Verifying orders
  • Loss prevention controls
  • Methodology implementation
  • Drug delivery mechanisms

Work Experiences

  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Quickly identified problems and alerted Floater Pharmacist to any potential project delays.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Recommendation
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Provided management with program updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Raised the stakes.
  • Solved
  • Guided

Summaries

  • Over 10 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Customer service specialist with 6 years of system experience who is dedicated and detail-oriented.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Ambitious
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Professional with over 4 years of experience in project management and process improvement initiatives across the enterprise.
  • Floater Pharmacist with 14 years of successful stakeholder engagement and workflow optimization experience.
  • Seasoned

Accomplishments

  • Provided informed consultations on chronic disease medication, resulting in a 28% increase in patient satisfaction survey scores.
  • Led a team to integrate new pharmacy management software, reducing prescription verification time by 82%, and improving patient service.
  • Efficiently triaged and prioritized prescriptions during high-demand hours, improving customer satisfaction scores by 68%.
  • Documented and resolved method which led to category.
  • Adapted to multi-location pharmacy systems, ensuring standards and protocols were consistently applied, improving patient care processes by 81%.
  • Collaborated with insurance providers to resolve claim issues, reducing prescription delays by 53% and improving patient satisfaction metrics.
  • Administered over 3 flu vaccinations during peak season while maintaining 20% adherence to safety protocols and pharmacy workflows.
  • Successfully planned and maintained daily schedules for 10 pharmacy technicians across multiple locations without any staffing shortages.
  • Documented and resolved high-priority medication shortages by proactively sourcing alternatives, reducing pharmacy downtime by 21%.
  • Increased sales 14% over one year.

Affiliations

  • American Society of Health-System Pharmacists (ASHP)
  • Academy of Managed Care Pharmacy (AMCP)
  • American College of Apothecaries (ACA)
  • Collaborative Education Institute (CEI) Pharmacy Program
  • Jaycees
  • Lions Club
  • Society of Women Engineers
  • American Pharmacists Association (APhA)
  • Joint Commission of Pharmacy Practitioners (JCPP)
  • International Pharmaceutical Federation (FIP)

Certifications

  • Certified in Healthcare Leadership (CHL)
  • Medication Error Prevention Program Certification
  • Pharmacy-Based Immunization Delivery Certification
  • Hospital Sterile Compounding Certification
  • Pharmacogenomics Certification
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Board Certified Pharmacotherapy Specialist (BCPS)
  • Certified Diabetes Care and Education Specialist (CDCES)
  • Disease State Management Certification (DSM)
  • Board Certified Oncology Pharmacist (BCOP)

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