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Skills

  • Cash handling and POS transactions
  • Computer troubleshooting (software and hardware issues)
  • Customer service
  • Group event coordination (gaming sessions, bookings)
  • Process improvement
  • Physical organization of workstations/terminals
  • Food preparation
  • Team building
  • ServSafe
  • Team management

Work Experiences

  • Developed an employee training guide.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Collaborated with local schools.
  • Balanced cash receipts.
  • Adhered to company guidelines for technical support.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Restocked condiments, beverages, and supplies while keeping the service areas clean.
  • Collaborated with local schools to offer discounted internet access for students, garnering community recognition in Austin.
  • Achieved a 45% sales increase.
  • Assisted customers with internet usage, including troubleshooting connectivity issues and setting up email accounts, improving satisfaction by over 26%.

Summaries

  • Confident Internet Cafe Attendant with a history of optimizing seat availability for high-demand hours, accommodating 13 patrons while building customer loyalty through reliable service.
  • Balanced customer relations and technical support.
  • Well-organized and efficient, with a strong desire to please customers.
  • Process improvement and risk assessment are precise and quick at preparing ingredients.
  • Confident Internet Cafe Attendant.
  • Achieved monthly increases of $2 in tech accessory revenues.
  • Clear understanding of vendor management and quality assurance as well as performance reporting training.
  • Achieved results over a 13-month marketing effort.
  • Takes orders, fills special requests, prepares food, and data analysis with ease.
  • Accomplished Internet Cafe Attendant.

Accomplishments

  • Developed and implemented an upselling strategy, increasing average daily sales by $15.
  • Actively addressed customer feedback, implementing changes that increased overall satisfaction ratings by 45%.
  • Resolved product issue through consumer testing.
  • Established technical troubleshooting sessions for customers, reducing average downtime by 16%.
  • Created marketing content for social media platforms, directly leading to a 78% increase in customer inquiries.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a seamless onboarding protocol for first-time customers, reducing setup time by 6 minutes per patron.
  • Organized competitive PC gaming tournaments, increasing café engagement by 42% year-over-year.
  • Negotiated supplier contracts for reduced cost of high-demand items, leading to cost savings of $2 per month.
  • Introduced a reservation system for high-demand gaming setups, resulting in improved customer satisfaction and a 21% increase in booking accuracy.

Affiliations

  • Society of Women Engineers
  • American Marketing Association
  • National Small Business Association (NSBA) – Entrepreneurship Division
  • Volunteer at Community Technology Centers (CTCs) Raleigh
  • Association for Supply Chain Management (APICS)
  • Freemason
  • National Association of Social Workers
  • Project Management Institute
  • Association for Computing Machinery
  • Small Business Technology Council (SBTC)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Customer Service and Soft Skills Certification Beacon Labs
  • Certified Public Accountant
  • Google IT Support Professional Certificate
  • Basic Data Privacy and Security Certification Vantage
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Digital Literacy for Advanced Computing Certificate Beacon Labs
  • Certified Technology Specialist (CTS) – 2020
  • Cybersecurity Essentials Course Lakeside Partners

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