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Skills

  • Basic cybersecurity protocols (monitoring for malware and viruses)
  • Project organization
  • Organization
  • Conflict Resolution with Difficult Clients
  • Employee training and mentorship (9 employees trained)
  • Operating system maintenance (Windows, macOS, Linux)
  • Process improvement (streamlined customer onboarding by 11 minutes)
  • Customer service excellence award (2016, Chicago)
  • System equipment
  • Patient care

Work Experiences

  • Cut down wait times by 37%.
  • Balanced cash receipts.
  • Achieved Employee of the Year for customer service excellence.
  • Cut down software licensing costs by $9 each year.
  • Collaborated with local schools.
  • Consolidated resources.
  • Developed an employee training guide focused on efficient troubleshooting, raising technical issue resolution speed by 48%.
  • Assisted wait staff and other members of the team in completing tasks.
  • Designed promotional materials.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Consistently upsold additional services.
  • Committed Internet Cafe Attendant known for managing inventory of tech accessories and snacks with a zero-outage record, ensuring consistent product availability for all customers.
  • Accomplished Internet Cafe Attendant with a knack for upselling tech products and services, generating an additional $5 in monthly revenue and improving foot traffic by 76% through targeted promotions.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Achieved results over a 13-month timeframe.
  • Committed Internet Cafe Attendant.
  • Confident Internet Cafe Attendant.
  • Boosted usage rates.

Accomplishments

  • Devised and promoted themed nights (e.g., retro gaming, fantasy team events) generating a 20% boost in attendances.
  • Negotiated supplier contracts for reduced cost of high-demand items, leading to cost savings of $2 per month.
  • Assigned team members to assist during peak hours, leading to a 40% reduction in customer wait time.
  • Prepared detailed daily reports tracking computer system usage and customer data, providing insights that optimized staffing and pricing models.
  • Executed promotional offers and bundled services, increasing foot traffic during off-peak hours by 71%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established technical troubleshooting sessions for customers, reducing average downtime by 16%.
  • Actively addressed customer feedback, implementing changes that increased overall satisfaction ratings by 45%.
  • Managed inventory for software licenses and hardware, reducing stockouts of popular titles by 17%.
  • Partnered with local schools to run after-school computer literacy workshops, expanding café’s reach to a younger audience by 32%.

Affiliations

  • Internet Governance Forum (IGF)
  • Certified Business Development Specialist CPA
  • Educational Technology Cooperative Program – Local Chapter
  • Project Management Institute
  • American Society of Safety Professionals
  • Affiliate, Global Community Technology Empowerment Initiative (GCTEI)
  • Association for Computing Machinery (ACM)
  • Freemason
  • Volunteer, Remote Access Consortium
  • Society of Women Engineers

Certifications

  • Small Business Operations Certification Harbor & Co.
  • Customer Service and Soft Skills Certification Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Environmental Sustainability Certificate framework
  • CompTIA Network+
  • CPR and Basic First Aid (American Red Cross) - 2015
  • Search Engine Optimization (SEO) Certification - framework

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