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Skills

  • Communication of complex financial information
  • Delegation of daily tasks
  • Customer relationship management (CRM) software
  • Budgets
  • Compliance, banking laws and regulations
  • NCR Cash recycler
  • Operational improvement
  • Cash Handling
  • Customer transaction accuracy monitoring
  • Customer service excellence

Work Experiences

  • Collaborated with upper management to successfully launch ServiceNow, achieving 48% uptake within 3 months.
  • Achieved a 10% pass rate on 2024 compliance reviews.
  • Customer transactions, such as deposits, withdrawals, money orders, and checks, were handled by me.
  • Boosted teller productivity by 33% after implementing individualized performance plans and ongoing training.
  • Consistently exceeded quarterly teller productivity goals.
  • Collaborated with the branch manager to institute quarterly performance reviews for tellers, improving overall team performance by 80%.
  • Effectively reduced standard errors by more than 4% using workflow optimization and stakeholder engagement.
  • Created accounts with a 4 product cross-sell ratio.
  • Achieved 37% above productivity targets.
  • Served the needs of more than 17 customers in a busy procedure environment.

Summaries

  • Cross-selling bank products and services is a strength of this versatile banking professional.
  • Knows how to use a variety of banking and investment products, such as deposit accounts and loans.
  • Dependable and punctual, with exceptional math skills.
  • In strategic planning and vendor management, provides a professional attitude and skills.
  • Within Banking and Financial Services, senior Assistant Teller Supervisor and outstanding performer in process improvement and risk assessment.
  • Cash handling, drawer balancing, loan processing, and inventory management are all skills I have.
  • Positive, upbeat personality with excellent communication and problem-solving skills.
  • Achieved greater alignment within the team.
  • Achieved a 21% reduction in operational expenses.
  • Setting up services, transferring funds, and assisting with complex transactions are all skills that she possesses.

Accomplishments

  • Collaborated with the branch manager to introduce sales training initiatives, enhancing monthly product sales by $4.
  • Helped develop an enhanced customer dispute resolution process, decreasing resolution times by 13 days.
  • Collaborated with team of 3 in the development of metric.
  • Developed and implemented customer service strategies, contributing to a 59% increase in customer satisfaction ratings over 2019.
  • Completed rigorous compliance training, enabling branch staff to maintain a consistent, error-free audit trail for the 2020.
  • Documented and resolved standard which led to procedure.
  • Cross-trained 5 employees to improve flexibility in addressing both teller and back-office functions, reducing downtime by 17%.
  • Led a branch-wide training initiative on risk management, reducing suspicious transaction flags by 47%.
  • Developed teller scheduling systems that optimized staff utilization, reducing overtime expenses by 28%.
  • Utilized Adobe Creative Suite to streamline daily operations, increasing teller productivity by 33%.

Affiliations

  • Rotary International
  • International Association of Financial Crime Investigators (IAFCI)
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • Graduate of the ABA Bank Teller Certification Program
  • American Society of Safety Professionals
  • Attended 2018 annual Financial Managers Society (FMS) conference
  • American Bankers Association (ABA)
  • Institute of Internal Auditors (IIA)
  • American Institute of Banking (AIB)
  • International Council of Nurses

Certifications

  • Certified Banking Security Professional (CBSP)
  • Accredited ACH Professional (AAP)
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Cash Handler Certification Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Service Professional Northwind (CCSP)
  • Vault Teller Specialist Certification
  • Certified Financial Traffic Handler Meridian

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