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Skills

  • Customer service
  • Product quality assurance
  • Sampling protocols
  • Data-driven decision making
  • Root cause analysis
  • Cost of Quality Reduction
  • Performance testing
  • Framework equipment
  • Operations monitoring
  • Supplier relationship management

Work Experiences

  • Collaborated with R&D and production teams.
  • Completed actions within 18 months.
  • Assisted in the preparation and review of testing reports that resulted in the identification and resolution of 10 key quality issues.
  • Achieved 29% reduction of product rework.
  • Achieved Employee of the Year for excellence in quality management.
  • Collaborated with process improvement teams.
  • Analyzed statistical data from production process.
  • Technical documents such as deviation reports, testing protocols, and trend analyses were all written by me.
  • Inspected HubSpot and compared it to industry standards to meet regulatory requirements.
  • Contributed to a 77% reduction in complaints.

Summaries

  • Applied statistical process control.
  • Accomplished Quality Intern.
  • Action-oriented intern with a focus on Lean Manufacturing and Six Sigma principles, reduced redundant inspections and lowered quality process costs by $3.
  • Costs were consistently reduced while profits were increased.
  • Adept at streamlining internal processes.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 49% increase in customer satisfaction.
  • In program environments, a hardworking Quality Intern who is knowledgeable about sampling and testing procedures.
  • Achieved a defect reduction of 23% in the production line.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Performed inspections and validation of products leading to zero failures during 2017 internal audits.
  • Reduced variation in testing outputs by implementing machine learning models that predicted defective products with an accuracy rate of 75%.
  • Collaborated with team of 17 in the development of metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided real-time quality inspection data analysis using procedure, improving decision-making turnarounds by 2 days.
  • Presented a weekly report on key quality metrics and corrective actions, leading to a 55% decrease in in-house rejection rates.
  • Resolved product issue through consumer testing.
  • Prepared root cause analysis reports that identified top 4 issues, contributing to a 26% drop in rework rates.
  • Collaborated with manufacturing teams to implement corrective and preventive actions (CAPA) leading to a 73% reduction in non-conformance issues.
  • Partnered with supply chain teams to review supplier quality data, resulting in 13 fewer defective shipments over the past year.

Affiliations

  • Toastmasters
  • AIAG Supplier Quality Steering Committee – Active Participant, 2022
  • Association of Information Technology Professionals
  • Six Sigma Global Institute – Green Belt, 2017
  • Lions Club
  • Industrial Internet Consortium (IIC) – Quality Taskforce, 2024
  • International Society of Automation (ISA), 2018
  • Project Management Institute (PMI) – PMP Candidate, 2024
  • Society of Human Resource Management
  • Freemason

Certifications

  • Root Cause Analysis (RCA) Certification – framework
  • Kaizen Practitioner Certification
  • Salesforce
  • Certified Calibration Technician (CCT)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Fundamentals of Statistical Process Control (SPC) – Beacon Labs
  • CompTIA A+ Technician
  • Lean Manufacturing Certification - Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)

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