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Skills

  • Defect rate reduction strategies
  • Knowledge of quality systems
  • Continuous improvement and Kaizen methodologies
  • Metric-based reporting and analysis
  • First Aid/CPR
  • Organization
  • Compliance audit preparation
  • Cost-saving QA initiatives
  • Audit coordination
  • Budgets

Work Experiences

  • Collaborated with external vendors.
  • Kept track of the staff's organization and made suggestions for improving daily operations.
  • Answered 10 calls per three years to help customers with their questions and concerns.
  • Took production samples on a regular basis and conducted thorough quality inspections.
  • Achieved 64% increase in customer satisfaction ratings.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Tableau to the past year customer locations.
  • Informed managers and production supervisors about production issues.
  • Oversaw the delivery of procedure project by metric team, which resulted in system.
  • Balanced resources and priorities.

Summaries

  • Monitor quality throughout the product development life cycle, starting with the supply chain.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Manufacturing and Production industry's success.
  • Quality Assurance Project Manager is a multi-talented Quality Assurance Project Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 49% reduction in post-launch issues.
  • Adapted manual testing processes with automated tools.
  • Adapted manual testing processes with automated tools, reducing testing time by 20% and improving overall efficiency in defect detection.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Conducted performance assessments, which resulted in identifying 42% gaps in the testing process and implemented corrective actions.
  • Achieved 17% reduction in production errors by streamlining the QA and development feedback loop, improving team collaboration and issue tracking.
  • Managed integration of customer feedback loops into the testing process, leading to product adjustments that improved net promoter score by 84% points.
  • Authored test case documentation for Microsoft Excel, setting industry best practices that increased accuracy and efficiency in future testing cycles.
  • Resolved product issue through consumer testing.
  • Recommended and implemented tooling improvements that resulted in 23% uptime improvement for QA automation systems.
  • Developed risk assessment and management procedures for process, reducing overall project delays by 60%.
  • Implemented automated test suite using Workday, decreasing manual testing hours by 30% while increasing test coverage.
  • Reduced regression testing time by 83% by optimizing test automation framework for Microsoft Excel, saving 6 hours per sprint.
  • Led a highly complex transition to Adobe Creative Suite system for QA procedures, which resulted in 77% increase in process reliability and team efficiency.

Affiliations

  • Active participant in software quality webinars hosted by Northwind
  • Contributed to process articles on Quality Testing methodologies
  • Frequent attendee of the Global Software Testing and Automation Conference
  • Member of the Automated Testing Professionals Group (ATPG)
  • Active member of the Test Engineering Management Group
  • Scrum Alliance Membership (CSM) - 2022
  • Project Management Institute
  • International Register of Certificated Auditors (IRCA), ISO 9001 Specialist
  • Beta tester participant for QA tools and platforms, e.g., Microsoft Excel
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified SAFe® 6.0 Scrum Master
  • ITIL Foundation Certification
  • CompTIA A+ Technician
  • Salesforce
  • Certified Software Quality Engineer (CSQE) by ASQ
  • Cisco Certified Network Associate (CCNA)
  • Certified User Acceptance Testing (UAT) Practitioner
  • Agile Testing Certification (ICAgile)
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Certified Public Accountant (CPA)

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