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Skills

  • First Aid/CPR
  • End-to-end quality assurance processes
  • Audit coordination
  • Communications
  • Team management
  • Performance Benchmarking
  • Post-launch support and debugging
  • Customer feedback loop integration
  • Staff training and development
  • Customer service

Work Experiences

  • Balanced resources and priorities.
  • Achieved a 17% decrease in post-launch defect identification.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Achieved zero critical defects post-deployment.
  • Achieved Top Performer.
  • Looked for industry trends on social media and through online sources.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Gathered, analyzed, and disseminated statistical data.
  • Established and tracked the goals and objectives of the quality department.

Summaries

  • Accomplished Quality Assurance Project Manager with over 2 years of experience leading cross-functional teams to deliver high-quality products while reducing defect rates by 85%.
  • Within Manufacturing and Production, senior Quality Assurance Project Manager and outstanding performer in cross-functional collaboration and performance reporting.
  • Quality Assurance Project Manager is a multi-talented Quality Assurance Project Manager who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.
  • Achieved Innovation Award for leadership improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Manufacturing and Production industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 49% reduction in post-launch issues.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Successfully executed 11 QA audits, ensuring compliance with metric, with no major issues identified.
  • Initiated risk management protocols that proactively identified 11 potential product issues before production, saving an estimated 13 in remediation costs.
  • Recommended and implemented tooling improvements that resulted in 23% uptime improvement for QA automation systems.
  • Reduced regression testing time by 83% by optimizing test automation framework for Microsoft Excel, saving 6 hours per sprint.
  • Trained and mentored 13 junior QA team members, enhancing their capabilities in client relations and leading to increased team productivity.
  • Performed horizon scanning for compliance updates in standard, ensuring QA process alignment for upcoming changes.
  • Monitored key QA metrics and drove continuous improvement initiatives that reduced testing cycle time by 33% quarter over quarter.
  • Worked closely with product teams to reduce total customer return rate by 64% through early detection and resolution of defects.
  • Authored test case documentation for Microsoft Excel, setting industry best practices that increased accuracy and efficiency in future testing cycles.
  • Created detailed technical documentation for program, enabling faster onboarding for new team members and improving overall project transparency.

Affiliations

  • Society of Quality Assurance (SQA) Membership
  • Active member of the Test Engineering Management Group
  • American Marketing Association
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Collaborated with International Association for Quality Assistance (IAQA)
  • Contributor to Quality Assurance Global Community Forum
  • Completion of Chandler-Gilbert Community College QA Certification Course
  • International Council of Nurses
  • Scrum Alliance Membership (CSM) - 2022

Certifications

  • Certified ScrumMaster (CSM) by Scrum Alliance
  • ISO 9001:2015 Lead Auditor Certification
  • PRINCE2 Practitioner Certification
  • Certified Test Engineer (CSTE) by QAI Global
  • Agile Certified Practitioner (PMI-ACP)
  • DevOps Foundation Certification by DevOps Institute
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)

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