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Skills

  • Business operations
  • Collaborative team player
  • Communications
  • MS Office
  • Equipment troubleshooting
  • Supervision
  • Marketing strategy development
  • Area patrolling
  • Party and Event Management
  • Foodservice experience

Work Experiences

  • Boosted player participation by 56%.
  • Achieved Outstanding Service Award.
  • Acted as the point of contact for VIP attendees.
  • Aimed at improving player engagement.
  • Achieved reduction over 18 months.
  • Stocked, maintained, and rotated products and displays to create appealing arrangements, pique customer interest, and encourage repeat purchases.
  • Achieved improvement within 6 months.
  • Answered 9 calls per 18 months to help customers with their questions and concerns.
  • Counted drawers quickly and accurately at the start and end of each shift.
  • Transported Tableau to one year customer locations.

Summaries

  • Adept at training and onboarding talent.
  • Accomplished proposition player adept at training and onboarding talent, resulting in a 61% decrease in operational errors within 6 months.
  • Collaborated with cross-functional teams.
  • Boosted key client retention and drove $15 in revenue through targeted relationship management and tailored service offerings.
  • Conducted detailed audits.
  • Analyzed betting patterns.
  • Costs were consistently reduced while profits were increased.
  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative and detail-oriented proposition player, with a keen eye for identifying and addressing compliance issues before they escalate.

Accomplishments

  • Tracked and analyzed key player profiles to anticipate behavior trends, boosting engagement by 34% over the past year.
  • Demonstrated exceptional revenue growth by maintaining an over 17% win rate in complex player propositions.
  • Enforced game rules and policies with neutral authority, ensuring 79% compliance and minimizing incidents of cheating.
  • Integrated new vendor technologies that reduced downtime between sessions, cutting game setup time by 35%.
  • Utilized HubSpot to track player data and improved accuracy rate of session results by 68%, driving data integrity.
  • Proactively identified areas for process improvement, leading to 64% reduction in turnaround of player dispute resolutions.
  • Played a pivotal role in retaining 49% of VIP attendees through personalized service and timely issue resolution.
  • Steered special events catering to VIP players, which resulted in the retention of 28% of high revenue-generating guests.
  • Resolved product issue through consumer testing.
  • Devised and introduced game session incentives, increasing active game sessions by 39% during key promotion periods.

Affiliations

  • International Gaming Awards (IGA) Member
  • Lions Club
  • American Society of Safety Professionals
  • National Council on Problem Gambling (NCPG)
  • Project Management Institute
  • American Marketing Association
  • Las Vegas Chamber of Commerce – for networking and industry insight
  • Freemason
  • National Association of Social Workers
  • Casino Management Association (CMA)

Certifications

  • Certified Conflict Resolution Specialist - Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Fraud Examiner (CFE) framework
  • Gaming Control Board Licensing (GCB Certification)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified HIPAA Security Specialist (CHSS)
  • Guest Service Gold Certification - 2023
  • Certified Business Analysis Professional (CBAP)
  • Data Analysis and Reporting Certification - 2020

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