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Skills

  • Complaint resolution
  • Conflict resolution
  • Sales and marketing
  • Pricing tool development
  • Materials preparation
  • Strategic planning
  • Team management
  • Data analysis
  • Financial Management
  • Operational improvement

Work Experiences

  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 9%.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Reduced inconsistencies in workflow while recruiting, interviewing, and hiring new employees.
  • Began program service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Took phone calls and e-mails from customers and set up meetings for official business.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Conducted supplier risk management for the customer risk management program.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 13% reduction in overtime.
  • Approved 13 employee staffing changes, including hiring, firing, promotions, and department transfers.

Summaries

  • Agency Manager who is dedicated to providing high levels of client satisfaction and generating long-term client relationships.
  • Clear understanding of quality assurance and process improvement as well as quality assurance training.
  • Professional goal-oriented manager with a track record of Miscellaneous success.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Agency Manager is a multi-talented Agency Manager who is consistently rewarded for planning and operational improvements.
  • Optimize long-term success by effectively balancing targets with resources.
  • Effective at delegating and supervising work assignments to increase efficiency across the board.
  • Manager with a 15-background in the framework industry who is marketing-conscious.
  • Intuitive when it comes to putting management strategies into action.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Resolved
  • Advised
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Monitored
  • Solved
  • Documented and resolved framework which led to process.
  • Collaborated with financial teams to reallocate resources and improve cost-efficiency, reducing project-related expenses by 55%.
  • Architected a new client acquisition strategy that resulted in a 83% rise in new business generation over 2021.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Researched

Affiliations

  • American Medical Informatics Association
  • Toastmasters
  • Google Partners Program (AdWords, Analytics Certifications)
  • Served as Mentor with initiative for Entrepreneurs
  • Strategic Alliance Management Group (SAMG)
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Advertising Research Foundation (ARF) Affiliate
  • Association of National Advertisers (ANA), Professional Member
  • Freemason

Certifications

  • Google Ads Certification by Google
  • Certified Project Management Professional (PMP)
  • Certified in Strategic Planning and Execution by Vantage
  • Agency Management Training by process
  • Certified Agency Owner/Manager by category
  • Sales and Marketing Executive International (SMEI) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Protection Officer (CPO)
  • Certified Digital Marketing Specialist (CDMS)
  • Institute of Leadership and Management Level 7 Award (ILM)

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