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Skills

  • Supervision
  • Security systems
  • Insurance billing
  • Process improvement
  • Asset protection expertise
  • Team management
  • Data accuracy in claims processing
  • Customer service
  • Customer follow-up
  • Insurance sales strategy

Work Experiences

  • Site evaluations, customer surveys, and team audits were all things I did.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Boosted access to essential health services.
  • Responded quickly, usually within 4 hours when customers called with questions.
  • Achieved a 62% lower cost.
  • Management recognized me for providing outstanding customer service.
  • Achieved Outstanding Service Award.
  • Working with team members and customers to find workable solutions improved operations.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Process, category, and process are all available.
  • Connecting with business customers to meet account needs, drive growth, and increase retention is a strength.
  • Achieved a 30% reduction in healthcare premiums.
  • Health Agent with process improvement and risk assessment abilities.
  • Expertise in insurance products, service, and customer needs has been demonstrated.
  • Achieved 59% better coverage adoption.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Category and standard have a proven track record.
  • Proficient in promoting category by leveraging quality assurance and client relations knowledge.
  • Health Agent is a hardworking and dependable Health Agent who excels at project management and data analysis.

Accomplishments

  • Key contributor to increasing company-wide health insurance enrollments by 33% during 2023, recognized via Top Performer.
  • Streamlined enrollment process by integrating procedure, reducing average application review time by 17%.
  • Managed a caseload of over 17 clients while delivering personalized health insurance recommendations, maintaining satisfaction rates of 15%.
  • Resolved escalated cases for high-value clients by providing detailed policy explanations, boosting satisfaction scores by 63%.
  • Integrated framework into lead tracking processes, reducing agent time spent on follow-ups by 5% and enhancing productivity levels.
  • Developed and executed community outreach initiatives across 11 locations, increasing health insurance sign-ups by 31%.
  • Negotiated premium reductions on behalf of clients, saving an average of $5 annually per customer while increasing enrollment by 33%.
  • Managed renewals for over 8 clients, accurately assessing eligibility and increasing retention by 59% year-over-year.
  • Played a pivotal role in reviewing insurance policies, uncovering critical savings opportunities for clients leading to $16 in total customer savings.
  • Educated over 14 clients on Affordable Care Act policies, resulting in a 26% increase in enrollment accuracy.

Affiliations

  • Participant, American Public Health Association (APHA) Annual Meeting - Networked with public health professionals and discussed advancements in health policy research.
  • Committee Member, Local Health Improvement Coalition (LHIC) - Played a vital role in creating community health initiatives for higher healthcare engagement.
  • Alumni, category School of Public Health - Maintained connections with healthcare leaders and engaged in continuing health policy education.
  • Participant, Health Insurance Management Association (HIMA) Annual Conference - Discussed innovations in digital claims processing and client record management.
  • Attendee, Society of Health Insurance Professionals (SHIP) - Participated in sessions related to healthcare reform and the impact on insurance products.
  • Member, National Association of Health Underwriters (NAHU) - Collaborated in forums discussing insurance plan innovations and compliance standards.
  • Member, American Insurance Association (AIA) - Engaged in policy and regulation discussions impacting the private health insurance market.
  • Active Member, Health Agents Association (HAA) - Engaged with peers to explore new frameworks for health insurance sales and client retention.
  • Member, Association of Insurance Compliance Professionals (AICP) - Engaged in shared learning sessions revolving around adherence to insurance regulations.
  • Attendee, Digital Healthcare Transformation Forum, 2015 - Collaborated to adopt cutting-edge technologies like health dashboards that improve efficiency.

Certifications

  • Health Information Privacy and Security Certification (HIPS) - Brightline
  • American Academy of Financial Management (AAFM)
  • State Health Insurance License - Atlanta
  • Risk Adjustment Coding Certification (CRC) - Northwind
  • Certified Public Accountant (CPA)
  • Association for Project Management (APM)
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance - Harbor & Co.
  • Certified Public Health (CPH) - Ironclad Systems
  • Healthcare Leadership Certificate Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)

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