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Skills

  • Building long-term customer relationships
  • Handling high-value custom orders
  • Collaborating with optometrists for customer recommendations
  • Supervision
  • Data analysis for sales performance
  • Eyewear fashion and trends knowledge
  • Consultative selling techniques
  • Team management
  • Product knowledge on anti-glare and blue-light filtering lenses
  • Regulatory compliance

Work Experiences

  • Assisted patients in choosing eyeglass frames that were appropriate for their prescription and style preferences.
  • Achieved a 47% conversion rate in online consultations, helping clients virtually select eyewear and ensuring correct shipping information.
  • Helped customers by answering their questions and completing their requests.
  • Educated customers about promotions to increase sales.
  • Increased the team's revenue by over $14 in sales.
  • Used lensometers, such as standard, to orient and mark uncut eyeglass lenses.
  • Achieved a 59% improvement in client satisfaction.
  • Talked to customers about Jira, outlined restrictions, and educated them on policies.
  • Folded and arranged metric merchandise in attractive displays to increase sales.
  • Contacted patients and used HubSpot to help with final fitting when eyeglasses or contact lenses arrived in the store.

Summaries

  • Eyewear Specialist with 11 years of successful vendor management and strategic planning experience.
  • Costs were consistently reduced while profits were increased.
  • Achieved this within several months.
  • Strengths in project management and budget management backed up by Miscellaneous training.
  • With 18 years of experience recommending and adjusting frames to make patients feel comfortable and satisfied with their eyeglasses or contacts, I am a meticulous eyewear specialist.
  • Boosted production speed.
  • Award-winning Eyewear Specialist.
  • Achieved increase over 18 months through strategic selling.
  • With clients of all ages, he is friendly and patient.
  • Award-winning Eyewear Specialist recognized with President's Club for surpassing revenue targets thanks to strong leadership in product knowledge training and advanced sales strategies.

Accomplishments

  • Initiated a partnership with a local optometrist, creating referral incentives and leading to an additional 16% growth in foot traffic to the store.
  • Maintained consistent communication with eyewear frame suppliers, successfully negotiating 19% discounts that were passed on to customers and generated increased sales.
  • Utilized cutting-edge lens measurement technology that resulted in a 24% improvement in accurate eyewear fittings and a significant reduction in remakes.
  • Introduced sustainable frame lines into the product mix, leading to a revenue increase of $11 in eco-conscious purchases within 2018.
  • Executed on-time delivery and improved tracking of custom orders, reducing delays by 29% and ensuring timely customer fulfillment.
  • Created and executed strategies to minimize wait times during peak hours, improving customer flow and diminishing average service time by 46%.
  • Utilized specialized fitting tools to ensure the precise adjustment of frames, reducing customer dissatisfaction and return visits by 25%.
  • Led eyewear consultations and fittings for a high-profile product launch, successfully selling out 14 of units within 6 months.
  • Achieved President's Club for top-tier customer service performance, resulting in a 65% increase in net promoter score (NPS) over the past year.
  • Optimized product displays and created visually appealing merchandising strategies, resulting in a 22% higher turnover rate in frame styles.

Affiliations

  • Vision Council of America - Eyewear Design Division
  • Society for Innovative Design in Eyewear (SIDE)
  • Optical Women's Association (OWA)
  • Retail Optical Training Association (ROTA)
  • International Association of Administrative Professionals
  • American Board of Opticianry (ABO)
  • Luxury Eyewear Group (LEG)
  • Eyewear Fashion Industry Association
  • Jaycees
  • Association of Information Technology Professionals

Certifications

  • Certified Eyewear Design Professional (CEDP) Summit Group
  • Certified Pricing and Quoting Specialist Cedar Works
  • American Board of Opticianry (ABO) Certified Optician
  • CPR & First Aid Certification standard
  • Certified Eyewear Fitting Associate (CEFA) from system
  • CompTIA A+ Technician
  • Essilor Certification in Optics (Specific Brand of Lenses)
  • CompTIA Security+
  • Laser Safety Officer (LSO) Certification Lakeside Partners
  • Leadership in Optical Sales and Management Certification

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