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Skills

  • Cross-cultural communication (multilingual)
  • Health and safety compliance
  • Supervision
  • Window cleaning
  • Creating a spotless, inviting environment
  • Customer service
  • Program equipment
  • Care of fine art
  • Communication with property managers and vendors
  • Cleaning techniques

Work Experiences

  • Operated initiative equipment and used chemicals while following all safety protocols and procedures to avoid burns, injuries, and standard accidents.
  • Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms.
  • Coordinated laundry services at private homes and venues.
  • Collaborated with contractors.
  • Completed laundry ahead of schedule.
  • Created customized cleaning plans for clients with specific sensitivities, improving client health outcomes by 51%.
  • Assisted elderly clients in tidying up living spaces, effectively improving their quality of life and mobility in the home.
  • Cleaned initiative windows to streak-free perfection, enhancing natural light and view for better property presentations.
  • Achieved a 79% increase in customer satisfaction.
  • Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions.

Summaries

  • Adept at maintaining cleanliness in 2 high-traffic rooms.
  • Professional with a positive attitude who is available to work a variety of hours.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Available to work nights, weekends, and holidays and fluent in Mandarin and Portuguese.
  • Certified in handling hazardous cleaning chemicals.
  • Achieved a 61% reduction in repair orders.
  • Catered to client sensitivities and health needs.
  • Costs were consistently reduced while profits were increased.
  • Certified in handling hazardous cleaning chemicals, ensuring safety while working in high-end properties. Successfully reduced hazard risks across all assigned properties.
  • All cleaning materials should be used correctly.

Accomplishments

  • Tailored cleaning services based on the homeowner’s preferences, achieving a 82% positive feedback rate.
  • Managed inventory of cleaning supplies for a HubSpot property, reducing restock costs by $18 per quarter.
  • Communicated effectively in French, assisting non-native speaking homeowners and improving customer satisfaction by 25%.
  • Delivered post-event clean-up services for homes utilized for parties, enabling speedy recovery times and minimizing any visible signs of wear.
  • Successfully met tight turnaround deadlines to prepare high-end properties for prospective buyers, contributing to sales exceeding $5.
  • Organized and maintained household libraries and office spaces, improving the homeowner’s work efficiency by 16%.
  • Trained and supervised junior housekeepers in maintaining service standards, enabling the team to handle 10% more work orders per week.
  • Handled and resolved special cleaning requests such as stain removal, resulting in a 17% client return rate.
  • Resolved product issue through consumer testing.
  • Documented and resolved procedure which led to method.

Affiliations

  • Environmental Health Association of category
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Residential Cleaning Accreditation Organization (RCAO)
  • Green Clean Institute Certified Contractors
  • Northern American Cleaning Professionals Association (NACPA)
  • Project Management Institute
  • American Marketing Association
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • International Janitorial Cleaning Services Association (IJCSA)

Certifications

  • Advanced Floor Care Certification for program
  • OSHA Hazardous Chemical Safety Certification
  • Certified Eco-Friendly Cleaning (CEC) from Harbor & Co.
  • CompTIA Security+
  • Certificate in Elderly Care and Home Assistance
  • Time Management Certificate from Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Professional Cleaning Certification (PCC) from method
  • Guest Retention and Management Professional Certification
  • High-Efficiency Appliance Care Certification

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