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Skills

  • Project management for large-scale network upgrades
  • Supervision
  • Relationship development
  • Firewall configuration and management (Cisco ASA, Palo Alto)
  • Team building
  • MS Office
  • Process improvement
  • Mobile device management
  • Optimizing MPLS networks
  • First Aid/CPR

Work Experiences

  • Created a disaster recovery plan.
  • Addressed key vulnerabilities.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated closely with the DevOps team to implement automated network testing frameworks, reducing system deployment errors by 69%.
  • Achieved a 40% reduction in critical outages.
  • Collaborated with vendors and internal stakeholders.
  • Answered 11 calls per one year to help customers with their questions and concerns.
  • Collaborated with the cybersecurity team.
  • Collaborated on multi-vendor network environments, ensuring seamless integration of technologies and improving data throughput by 34%.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Deployed network infrastructure solutions that scaled efficiently as the organization grew, supporting over 12 employees and ensuring consistent productivity.
  • Achieved 25% improvement in data transfer speeds.
  • Experienced Senior Network Support Engineer with over 14 years in helpdesk operations, network maintenance, and mobile device support.
  • Dedicated to improving network availability.
  • Achieved a 15% reduction in unknown outage incidents.
  • Architected and deployed secure VPN solutions.
  • Delivered robust and scalable network architectures.
  • Collaborated with cybersecurity and network teams.
  • Setup devices, troubleshoot issues, and optimize settings are all skills I have.
  • Senior Network Support Engineer with 7 years of successful client relations and strategic planning experience.

Accomplishments

  • Designed and implemented a Layer 3 network architecture, leading to a 43% improvement in overall efficiency for Ironclad Systems.
  • Trained junior engineers on network configurations and troubleshooting, increasing department-wide efficiency measurements by 39%.
  • Restructured network VLANs to segment sensitive data and strengthen compliance with metric, reducing audit findings by 13.
  • Documented and resolved standard which led to category.
  • Provided expert technical support during critical outages, restoring full operations within the past year and minimizing business impact to 14 employees.
  • Executed advanced quality-of-service (QoS) policies across a multi-site VoIP network that improved voice traffic prioritization and reduced latency by 35%.
  • Developed and enforced physical and logical network security policies, resulting in a 67% reduction in packet loss and unauthorized access incidents.
  • Developed a custom network monitoring script using program, facilitating real-time data for outage identification and reducing response time by 79%.
  • Architected and configured a global VPN infrastructure supporting 17 employees across 3 geographic locations, leading to a smooth and secure remote work transition.
  • Reduced overall network incident volume by 36% by developing an effective traffic analysis process and identifying root causes of frequent disruptions.

Affiliations

  • Certified Information Systems Security Professional (CISSP) Community
  • CompTIA Network+ Certification Holders Network
  • Open Web Application Security Project (OWASP)
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Network Performance and Monitoring Experts (NPMX)
  • American Marketing Association
  • Telecommunications Industry Association (TIA) Network Group
  • International Association of Network Engineers (IANE)
  • ISACA – Information Systems Audit and Control Association

Certifications

  • MikroTik Certified Network Associate (MTCNA)
  • Certified Packet Analyst (CPA) with Wireshark
  • Microsoft Certified: Azure Network Engineer Associate
  • Nokia Service Routing Certification (SRC) Program
  • Amazon Web Services (AWS) Certified Advanced Networking – Specialty
  • CompTIA Network+
  • Certified in Risk and Information Systems Control (CRISC)
  • Aruba Certified Mobility Expert (ACMX)
  • Salesforce
  • Check Point Certified Security Expert (CCSE)

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