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Skills

  • Territory Sales Experience
  • Succession planning
  • Excellent communication
  • Budgets
  • Positive learning process
  • Operational improvement
  • Product ordering
  • Time management skills
  • Operations management
  • Labor agreements

Work Experiences

  • Was in charge of a variety of benefit programs, including 401K, medical, dental, and vision coverage.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Raised the stakes.
  • Got better.
  • Evaluated and aligned compensation packages to market in order to attract highly qualified applicants for open positions within the organization.
  • Recommendation
  • Implemented a new-hire program that included training initiatives as well as problem-solving and document processing.
  • Assisted management in improving appraisal, counseling, and performance optimization techniques to increase workforce satisfaction and productivity.
  • Effectively controlled the release of proprietary and confidential information for general client lists.

Summaries

  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Articulate negotiator adept at assisting competitive company growth by locating top-quality candidates for key positions.
  • Supporting recruitment efforts with a focus on attracting and retaining talented employees.
  • Service-driven
  • Over 12 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Fluent in both English and Spanish.
  • Dedicated to learning, growing, and succeeding in Human Resources.

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved initiative which led to standard.
  • Coordinated with external consultants to revamp training modules, boosting overall employee engagement by 75%.
  • Facilitated the successful merger of 12 acquired companies into our organization, ensuring smooth cultural and procedural alignment.
  • Served as the primary mediator in resolving a high-profile employee relations case, lowering legal risks and avoiding a costly lawsuit.
  • Instituted a remote work policy framework, improving employee morale and business continuity by 15%.
  • Created a bilingual employee service portal in Mandarin, improving HR service accessibility for international teams.
  • Launched a multi-lingual employee engagement platform in 14 countries, enhancing international communication by 61%.
  • Managed HR compliance across 12 countries, ensuring adherence to local labor laws and reducing regulatory risk by 30%.
  • Worked directly with legal teams to revise employee handbooks, ensuring compliance with category and minimizing risk exposure.

Affiliations

  • American Society of Safety Professionals
  • American Institute of Stress (AIS) - Workplace Wellness Focus
  • International Foundation of Employee Benefit Plans (IFEBP)
  • College and University Professional Association for Human Resources (CUPA-HR)
  • American Employment Law Council (AELC) - Legal Compliance Contributor
  • Global Leadership Summit (GLS) Affiliate - Leadership Panelist
  • Toastmasters
  • Society of Human Resource Management
  • DisruptHR - Speaker, Columbus
  • Lions Club

Certifications

  • Workforce Planning Specialist (WPS), certified by Vantage
  • Certified Employee Benefits Specialist (CEBS), a designation by the International Foundation of Employee Benefit Plans
  • Certified Talent Development Professional (CTDP), provided by Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Senior Professional in Human Resources (SPHR), credential by HRCI
  • Certified Labor Relations Professional (CLRP), obtained through Harbor & Co.
  • Association for Project Management (APM)
  • ISO 30414 Lead Auditor - Human Capital Internal Audits
  • Change Management Specialist (CMS), accredited by Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)

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