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Skills

  • Human resources management
  • Succession planning
  • Company organization
  • Contract auditing
  • Recruitment
  • Communications
  • Customer satisfaction
  • Territory Sales Experience
  • Benefits administration
  • Excel in system

Work Experiences

  • Kept up to date on EEO, ADA, and other relevant federal and state employment policies.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Provided management with category updates on renewal progress, at-risk renewals, and renewal forecasts.
  • On-site training was provided by me.
  • Got better.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Started it.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Used SAP to accurately enter data into a batch ticketing system.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.

Summaries

  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Adaptable, tenacious, and capable project manager with over 5 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Employer regulations and recordkeeping requirements are well-understood.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Over 12 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Pragmatic
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.

Accomplishments

  • Launched a multi-lingual employee engagement platform in 14 countries, enhancing international communication by 61%.
  • Worked directly with legal teams to revise employee handbooks, ensuring compliance with category and minimizing risk exposure.
  • Enhanced employee satisfaction rates by 67% through successful grievance resolution, backed by effective conflict resolution strategies.
  • Partnered with the finance department to oversee HR budget management, reducing departmental spending by 63% while maintaining service quality.
  • Documented and resolved initiative which led to standard.
  • Served as the primary mediator in resolving a high-profile employee relations case, lowering legal risks and avoiding a costly lawsuit.
  • Advised senior management on talent acquisition best practices, resulting in a 53% reduction in hiring errors and better retention rates.
  • Instituted a remote work policy framework, improving employee morale and business continuity by 15%.
  • Collaborated with team of 16 in the development of category.
  • Led a comprehensive benefits review resulting in a cost savings of 25% over several months while maintaining benefit satisfaction scores.

Affiliations

  • National Association of African Americans in Human Resources (NAAAHR) - Regional Chair
  • Council for Global Immigration (CFGI) - Active Member
  • Employee Assistance Professionals Association (EAPA) - Conflict Mediation Certification
  • Freemason
  • Association of Change Management Professionals (ACMP)
  • National Association of Social Workers
  • Association for Computing Machinery
  • Association for Talent Development (ATD)
  • Society for Human Resource Management (SHRM) Active Member
  • Air & Waste Management Association (AWMA) - Conflict Resolution Specialist

Certifications

  • Certified Executive Coach (CEC) from the Center for Executive Coaching
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Employee Relations Law Specialist, provided by program
  • Salesforce
  • Talent Management Practitioner (TMP) Certification by ATD (Association for Talent Development)
  • ServSafe
  • Certified Wellness Program Specialist (CWPS), certified by National Wellness Institute

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