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Skills

  • TCP/IP
  • Instrument calibration and troubleshooting
  • Data entry
  • Multi-tasking in fast-paced environments
  • Relationship development
  • Assay quality control and standardization
  • Hazardous material disposal per category
  • Inventory Management Systems Implementation
  • Budgets
  • Customer service expert

Work Experiences

  • Described method solutions to customers to aid in problem resolution.
  • Analyzed over 16 bioassays weekly, ensuring accurate results used in developing QuickBooks solutions.
  • Worked closely with Microsoft Excel and Workday users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Consulted with leading industry experts.
  • Conducted effective supply chain negotiations.
  • Authored training materials on sample handling techniques.
  • Collaborated with senior researchers.
  • Coordinated vendor demonstrations and trial runs to identify the best laboratory solutions for improving sample analysis on metric projects.
  • Collaborated with external vendors.
  • Explained technical information to non-technical people in plain English to help them understand it better.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved a 17% reduction in data handling time.
  • Analytical Laboratory Support Specialist.
  • Costs were consistently reduced while profits were increased.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Effectively troubleshoots and resolves issues on its own.
  • Achieved this over 6 months.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Accomplished Laboratory Support Specialist.

Accomplishments

  • Collaborated with cross-disciplinary teams to streamline workflows, allowing for a 60% faster project turnaround time.
  • Led the redesign of a crucial lab procedure, achieving an overall 72% cost reduction in reagent usage across 16 experiments.
  • Collaborated with Northwind for a nationwide research study, coordinating results across 17 labs with zero data loss.
  • Collaborated with engineering to establish a contamination prevention system, leading to 25% reduction in sample errors.
  • Partnered with engineering to implement chemical waste management practices that reduced disposal costs by 8%.
  • Executed high-throughput sample analysis, increasing the lab's processing capacity by 11 experiments per two years.
  • Integrated latest software technologies to standardize data recording, reducing entry errors by 77%.
  • Managed full lifecycle of chemical assay reviews, improving reporting time by 49% and streamlining data dissemination.
  • Mentored junior laboratory staff in best practices for instrument setup and sample handling, reducing rework and delays by 62%.
  • Significantly improved lab throughput by designing an automated workflow for vendor management, cutting processing time by 84%.

Affiliations

  • American Institute of Chemical Engineers (AIChE)
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Researcher and Laboratory Support Member, procedure
  • International Association of Administrative Professionals
  • American Association of Clinical Chemistry (AACC)
  • College of American Pathologists (CAP)
  • National Association of Social Workers
  • Certified Clinical Laboratory Technician (CLT) Membership
  • Association of Public Health Laboratories (APHL)

Certifications

  • OSHA General Industry Safety and Health Certification 2021
  • Apple Certified Associate (ACA)
  • Chemical Hygiene Officer (CHO) Certification - Beacon Labs
  • Laboratory Information Management System (LIMS) Certified User - Microsoft Excel
  • First Aid/CPR Certified
  • ISO/IEC 17025: Testing and Calibration Laboratory Accreditation - Atlanta
  • Certified Public Accountant
  • Professional Certification in Laboratory Data Integrity - Beacon Labs
  • CompTIA Network+
  • CompTIA Security+

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