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Skills

  • Customer and employee rapport
  • Relationship development
  • C-suite relationship development
  • Team management
  • Churn rate reduction
  • Account-based marketing (ABM)
  • Customer service
  • Account portfolio management
  • Cross-departmental collaboration
  • Organization

Work Experiences

  • Authored a global market entry strategy.
  • Achieved results within one year.
  • Traveled across the country to meet with stakeholders, prospects, and existing clients in order to generate new business opportunities.
  • Kept track of performance metrics and used HubSpot to create 18 months reports and forecasts.
  • Advocated for major account resource reallocation.
  • Identified and resolved issues with production, workforce, and material sourcing to achieve business objectives.
  • Led a 15-person operational team in the development, rollout, and management of new product lines, including highly successful system platforms and billing systems that increased revenue by $18 in a single year.
  • Cut costs by overhauling and streamlining contract bidding and procurement processes to ensure that materials and services were purchased at the best possible price.
  • Authored account-based marketing strategies.
  • Managed existing strategic accounts and identified new business opportunities to meet revenue goals.

Summaries

  • Develops and executes program contracts in support of strategic goals.
  • Hardworking, results-oriented leader with a track record of project development, team supervision, and campaign improvement.
  • With accomplishments in sales, marketing, advertising, and executive management, she is forward-thinking and proactive.
  • Determined and experienced in building client relationships, as well as sound judgment and employee mentoring and coaching.
  • By effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures, the network is expanded.
  • To facilitate complex sales strategies and maintain executive relationships, demonstrated financial acumen and analytical skills are required.
  • Individual with over 5 years of experience as a Vice President for metric organization.
  • Strong leadership has a track record of improving operations and boosting financial health.
  • Dedicated team leader with experience analyzing market trends and customer needs in order to create targeted marketing campaigns.
  • Expert at defining financial capabilities using forecasting, projections, volume, operational functions, and RFP processes.

Accomplishments

  • Implemented a data-backed ABM strategy that tripled engagement rates across Columbus markets, resulting in a 30% uplift in client renewals.
  • Capitalized on data analytics to proactively identify and address client pain points, boosting engagement by 40% and retention by 63%.
  • Facilitated high-level discussions and delivered pinpoint recommendations during board presentations, securing 2/26% budget increase for account-related activities.
  • Collaborated with product development to tailor solutions for key accounts, driving a 74% increase in upsell opportunities.
  • Optimized account management systems, improving client satisfaction scores by 69% and reducing churn by 59% year-over-year.
  • Collaborated with team of 10 in the development of process.
  • Negotiated and closed high-value contracts with Fortune 6 companies, delivering an additional $14 in recurring revenue.
  • Spearheaded a company-wide initiative to enhance account profitability, leading to a 66% increase in cross-sell opportunities within 6 months.
  • Successfully onboarded 10 high-value clients across Seattle, contributing to a 30% growth in annual revenue within one year.
  • Led the launch of a $11 cross-functional project to redesign the account management framework, resulting in a 31% reduction in client churn.

Affiliations

  • Association of Information Technology Professionals
  • Institute for Strategic Customer Relations Development
  • International Society for Strategic Marketing (ISSM)
  • Society of Human Resource Management
  • Business Development Institute (BDI)
  • Certified Global Business Professional (CGBP)
  • Professional Association for Customer Experience Managers
  • International Association of Administrative Professionals
  • Customer Success Leadership Network
  • National Account Executives Association (NAEA)

Certifications

  • Change Management Certification – Prosci
  • Project Management Professional (PMP)
  • Certified in Corporate Strategy & Performance - Northwind
  • Certified Revenue Cycle Executive (CRE) - HFMA
  • Sandler Training Leadership Program - Sandler Training
  • Strategic Mergers & Acquisitions Certificate - procedure
  • Digital Strategy and Business Transformation Program - initiative
  • CompTIA Network+
  • Risk Management Certification - Global Association of Risk Professionals (GARP)
  • Global Sales Leadership Certification - metric

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