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Skills

  • Infestation identification
  • Customer satisfaction improvement
  • Security systems
  • Emergency Pest Control Response
  • Process improvement
  • Team building
  • Pest Identification and Assessment
  • Monthly performance tracking
  • Biweekly property inspections
  • Relationship development

Work Experiences

  • Assessed structural damage caused by termites.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Assisted in the creation of framework procedures.
  • Inspected facilities to determine the source of the infestation and the best treatment options.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Calculated the fumigant and chemical application requirements based on the size of the building and its exterior footprint.
  • Was in charge of all tasks delegated to me, including risk assessment and process improvement.
  • Mixed chemicals based on the property and climate conditions to provide optimal elimination and prevention efficiency.
  • Addressed clients’ concerns with fast, effective solutions.
  • Achieved a decline in public health complaints.

Summaries

  • Achieved up to 72% reduction in pest infestations.
  • Motivating leader who has built and managed method teams in the past.
  • Achieved a 98% satisfaction score.
  • Achieved 26% reduction in chemical use.
  • 3 years of experience in pest control.
  • Trained in the use of safe chemicals and fumigants.
  • Achieved a 81% reduction in infestations across various sites.
  • Strategic thinker with expertise in risk assessment.
  • Communicative and team-oriented, with Salesforce expertise.
  • Recognized for outstanding customer service.

Accomplishments

  • Collaborated with maintenance, janitorial teams, and third-party contractors to address pest infestation issues at Boston, ensuring long-term prevention.
  • Contributed to process improvements in pest management treatment strategies, which lowered average retreatment times by 66% among serviced clients.
  • Provided ongoing support and training to 11 field technicians, ensuring consistent quality work and meeting state regulatory standards.
  • Implemented a pest prevention monitoring system that minimized the need for emergency call-outs by 64%, improving client satisfaction.
  • Trained junior team members on safe pesticide application and treatment techniques, leading to improved service consistency across 11 sites.
  • Partnered with property management teams to effectively address pest issues in multi-family dwellings, reducing infestation reports by 71%.
  • Managed a route servicing 8 residential and commercial accounts weekly, consistently achieving on-time service deliveries.
  • Established a client communication protocol that resulted in 54% fewer customer complaints and retreatment requests.
  • Serviced multiple residential units, achieving a 38% resolution of pest infestations in 12 units within two years.
  • Introduced a process improvement that reduced excess chemical usage by 44%, contributing to environmental safety initiatives.

Affiliations

  • Active participant in Ohio Pest Control Association, attending monthly meetings focused on state-level regulatory updates and industry innovations.
  • Member of Certified Commercial Applicators Association, focusing on large-scale pest control strategies and techniques for high-occupancy structures.
  • Member of Rodenticide Stewardship Association, contributing to guidelines on the responsible use of rodenticides in pest management protocols.
  • Completed Pest Biology Training and Certification through NPMA, focusing on the identification and treatment of complex infestations.
  • Certified Bed Bug Specialist through the Bed Bug Foundation (BBF), equipped to handle complex infestations in lodging and residential settings.
  • Earned PMP from QualityPro, distinguishing proficiency in business ethics, environmental standards, and customer satisfaction.
  • Affiliated with GreenPro Certified Pest Control Operators, advocating for environmentally responsible pest control practices.
  • Contributor to the IPM Institute of North America, where pest control professionals merge scientific knowledge with practical application in integrated pest management.
  • Certified GreenPest Professional, specializing in eco-friendly alternatives to traditional chemical-based pest treatments.
  • Member of the Facilities Management Professional (FMP) Association, sharing knowledge on pest control in high-traffic commercial buildings.

Certifications

  • SAP Certified Application Associate
  • Bed Bug Management Professional Certification – Entomological Society of America (ESA)
  • Certified Integrated Mosquito Management Professional (CIMMP) – American Mosquito Control Association
  • American Academy of Financial Management (AAFM)
  • Project Management Professional (PMP)
  • Certified Commercial Applicator – Illinois Pest Control Division
  • GreenPro Certification – National Pest Management Association
  • Authorized Wildlife Control Professional License – standard
  • Safe Handling of Pesticides Certification – program
  • Certified Pest Control Sales Professional – National Pest Management Association

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