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Skills

  • Regulatory compliance
  • Materials preparation
  • Customer complaint resolution
  • Operational improvement
  • Relationship development
  • Project organization
  • Laster surgery assistance
  • Report writing
  • Visual prescreening
  • Dinner service planning

Work Experiences

  • Achieved 76% lens thickness accuracy.
  • Achieved $2 savings on raw materials.
  • Carefully reviewed surgical plans and explained pre- and post-operative procedures to patients.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had an excellent attendance record and was always on time for work.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Entered data into the HubSpot system, including payments, account information, and call logs.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Double-checked the data's accuracy and integrity.

Summaries

  • Within a growing eye care practice, adept at taking patient medical histories and providing chairside assistance to 17 optometrists.
  • Achievement-oriented Optical Lab Technician.
  • Costs were consistently reduced while profits were increased.
  • Ophthalmic Technician with excellent communication skills who can handle both the medical and administrative aspects of facility work.
  • Patient-centered Ophthalmic Technician with 6 years of experience performing diagnostic testing and administrative tasks for patients.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Within Biotechnology, senior Optical Lab Technician and outstanding performer in data analysis and strategic planning.
  • Recognized on a regular basis for outstanding performance and contributions to the Biotechnology industry's success.
  • Dedicated to learning, growing, and succeeding in Biotechnology.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Accomplishments

  • Enhanced communication between lab technicians and customer service, reducing miscommunication incidents by 79%.
  • Managed inventory flow, reducing restocking frequency by 56% and saving $2 annually.
  • Managed maintenance schedules for 4 lab machines, minimizing equipment downtime and ensuring seamless workflow.
  • Increased sales 5% over several months.
  • Executed precise lens edging to exact specifications, reducing remakes by 19% within Raleigh.
  • Performed regular inspections of lab equipment, identifying a 64% decrease in defective operations before major issues arose.
  • Improved lab layout to reduce processing time between stations, increasing lab efficiency by 72%.
  • Spearheaded the introduction of HubSpot to automate lens prescription verification, reducing process time by 16%.
  • Designed and led training programs for new hires, increasing technician competency and lowering error rates within the past year.
  • Optimized lens cutting process, reducing waste by 23% and improving throughput by 5 lenses per three years.

Affiliations

  • International Council of Nurses
  • International Academy of Orthokeratology and Myopia Control
  • Certified Ophthalmic Technician (COT) through JCAHPO
  • Accredited Member of the Commission on Opticianry Accreditation
  • Professional Opticians of Florida (POF)
  • Lens Processing Efficiency Committee at Atlanta
  • American Society of Ophthalmic Administrators (ASOA)
  • International Optical Society (ISO)
  • American Optometric Student Association (AOSA)
  • Society of Human Resource Management

Certifications

  • Eco-Friendly Optical Materials Certification - Northwind
  • Certified Ophthalmic Medical Technologist (COMT) - Northwind
  • Antiglare and Antireflective Coating Specialists Certification - Meridian
  • Certified Custom Surface Lens Technician - Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Ophthalmic Laboratory Technician - procedure
  • Salesforce
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)

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