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Skills

  • Risk management processes and analysis
  • Operational improvement
  • Inventory management
  • Organization
  • Data entry
  • BAT and CST testing
  • Document scanning
  • Extremely organized
  • Customer complaint resolution
  • Conflict resolution

Work Experiences

  • Carefully reviewed surgical plans and explained pre- and post-operative procedures to patients.
  • Adjusted workload distribution.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Applied during the method release of Adobe Creative Suite.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Tested visual acuity and color vision and recorded the results.
  • Had an excellent attendance record and was always on time for work.
  • Achieved results within several months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Advised on the integration of category.

Summaries

  • Within a growing eye care practice, adept at taking patient medical histories and providing chairside assistance to 17 optometrists.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Achievement-oriented Optical Lab Technician skilled in developing training resources for junior employees, leading to a 39% improvement in onboarding time. Recognized for maintaining the highest levels of safety and quality in lab operations.
  • Capable of evaluating complex eye diseases and verifying given information by cross-examining the patient's medical history.
  • Achieved 64% success metrics.
  • Customer-focused Sales Representative with 5 years of experience solving problems for clients.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Optical Lab Technician is a multi-talented Optical Lab Technician who is consistently rewarded for planning and operational improvements.
  • With the ability to provide patient services to over 12 patients each day, we are welcoming and supportive.
  • Top-producing salesperson and industry expert in Biotechnology.

Accomplishments

  • Designed and led training programs for new hires, increasing technician competency and lowering error rates within the past year.
  • Documented and resolved process which led to framework.
  • Collaborated with optometrists to optimize lens prescriptions, leading to 3% customer satisfaction improvement.
  • Managed maintenance schedules for 4 lab machines, minimizing equipment downtime and ensuring seamless workflow.
  • Assisted in the design of high-index lenses for visually impaired patients, leading to a 50% increase in specialty lens orders.
  • Executed precise lens edging to exact specifications, reducing remakes by 19% within Raleigh.
  • Enhanced communication between lab technicians and customer service, reducing miscommunication incidents by 79%.
  • Managed inventory flow, reducing restocking frequency by 56% and saving $2 annually.
  • Spearheaded the introduction of HubSpot to automate lens prescription verification, reducing process time by 16%.
  • Collaborated with customer service teams to identify frequent manufacturing issues, reducing complaint resolution time by 15%.

Affiliations

  • Society of Women Engineers
  • National Federation of Opticianry Schools (NFOS)
  • Lions Club
  • Society of Manufacturing Engineers – Optics Special Interest Group
  • Association of Information Technology Professionals
  • American Optometric Student Association (AOSA)
  • Mentoring Program Coordinator for Junior Technicians in Optical Processing
  • National Academy of Opticianry
  • Freemason
  • Lens Processing Efficiency Committee at Atlanta

Certifications

  • Specialty Lens Design Technician (SLDT) Certification - Vantage
  • Project Management Professional (PMP)
  • Certified Optical Surfacing Technician (COST)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Spectacle Lens Dispensing - Northwind
  • National Contact Lens Examiners (NCLE) Certification
  • High-Index and Polycarbonate Materials Training - category
  • Lens Processing Automation Certification - Adobe Creative Suite
  • Certified Lens Manufacturing Technologist (CLMT)
  • Certified Public Accountant

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