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Skills

  • Team building
  • Team management
  • Critical thinking in high-pressure situations
  • Crew leadership
  • Process improvement
  • First Aid/CPR
  • Cloud Network Integration
  • Organization
  • Communications
  • LAN/WAN administration

Work Experiences

  • Developed training materials.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Deployed backup infrastructure for mission-critical applications.
  • Actively monitored traffic flow using method, resolving congestion and increasing data throughput by 47% per site.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Analyzed data routing protocols.
  • Transported Adobe Creative Suite to the past year customer locations.
  • Answered 9 calls per 18 months to help customers with their questions and concerns.
  • Actively monitored traffic flow using system.
  • Conducted annual performance analysis of network hardware.

Summaries

  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a network performance increase of 81%.
  • Achieved an annual cost reduction of $12.
  • Achieved over 43% improvement in connectivity.
  • Accelerated issue resolution.
  • Accomplished Network Support Officer.
  • Adept Network Support Officer with strong cross-functional collaboration experience, having deployed high-performance load balancers that enhanced system capacity while reducing downtime by 49%.
  • Applied procedure security patches and system updates.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Trained 12 new support staff on enterprise-grade network monitoring software, increasing team’s capacity to manage higher demand loads.
  • Developed security guidelines and performed routine patch management, reducing malware and vulnerability incidents by 23% over three years.
  • Monitored and optimized framework network performance, successfully lowering latency by 65% and enhancing end-user experience.
  • Designed network performance dashboards using metric to identify bottlenecks, reducing diagnostic time by 81%.
  • Implemented patch management and automated update solutions, reducing system vulnerabilities by 64%.
  • Redesigned network topology to improve fault tolerance, reducing major system outages by 48%.
  • Implemented new load-balancing protocols, improving traffic distribution by 25% and avoiding network congestion during peak hours.
  • Collaborated with cloud engineers to seamlessly integrate on-premise infrastructure with cloud platforms, reducing load balancing issues by 68%.
  • Managed deployment of new remote access solutions, which enhanced connectivity for 18 remote employees and improved team productivity by 32%.
  • Performed post-mortem on significant network outage, identifying root cause and introducing changes that reduced recurrence likelihood by 65%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • North American Network Operators' Group (NANOG)
  • Project Management Institute
  • International Council of Nurses
  • Cloud Security Alliance (CSA)
  • Society of Women Engineers
  • Lions Club
  • IEEE Computer Society
  • Toastmasters
  • Freemason

Certifications

  • Cisco Certified Network Professional (CCNP)
  • CompTIA A+ Technician
  • Salesforce
  • ServSafe
  • Certified Information Systems Auditor (CISA)
  • Dell EMC Proven Professional – Networking Specialist
  • Fortinet NSE 4 - Network Security Professional
  • ITIL Foundation Certification
  • Google Cloud Certified - Professional Cloud Network Engineer
  • First Aid/CPR Certified

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