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Skills

  • MS Office
  • LAN/WAN administration
  • Process improvement
  • Budgets
  • Project organization
  • Data routing protocol analysis
  • Knowledge of procedure
  • Asset inventory management
  • Knowledge of program
  • Customer service

Work Experiences

  • Achieved zero non-compliances.
  • Assisted customer-facing teams by troubleshooting client connectivity issues, leading to a 62% increase in client satisfaction scores over several months.
  • Developed training materials and led workshops on metric technologies, improving departmental knowledge retention by 75% among 9 employees.
  • Maintaining records and submitting two years reports were among the administrative tasks I handled smoothly and efficiently.
  • Had an excellent attendance record and was always on time for work.
  • Conducted annual performance analysis of network hardware, extending system uptime by 73% while reducing maintenance costs.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assessed vendor network devices for scalability, resulting in a 22% increase in future-proofing for 2-year growth plans.
  • Assessed vendor network devices for scalability.
  • Achieved zero service disruptions during 18 high-traffic events.

Summaries

  • Collaborative and analytical Network Support Officer.
  • Applied procedure security patches and system updates.
  • Achieved 46% latency reductions.
  • Network Support Officer is a multi-talented Network Support Officer who is consistently rewarded for planning and operational improvements.
  • Collaborative and analytical Network Support Officer with proficiency in managing VPN services for 14 users, significantly improving system security by 39% within several months. Strong commitment to advancing enterprise network operations.
  • Adept Network Support Officer with strong cross-functional collaboration experience, having deployed high-performance load balancers that enhanced system capacity while reducing downtime by 49%.
  • Adaptable and forward-thinking Network Support Officer.
  • Achieved zero audit discrepancies.
  • Adept Network Support Officer.
  • Accomplished Network Support Officer well-versed in disaster recovery planning for critical network infrastructures. Ensured 84% service continuity during outages by implementing redundant systems and precise recovery protocols.

Accomplishments

  • Configured advanced firewall settings based on vulnerability assessments, reducing security breaches by 36% incidents annually.
  • Redesigned network topology to improve fault tolerance, reducing major system outages by 48%.
  • Collaborated on the rollout of edge computing solutions, which decreased data processing times by 27% in client relations.
  • Developed security guidelines and performed routine patch management, reducing malware and vulnerability incidents by 23% over three years.
  • Provided escalated technical support for Tier-2 issues, decreasing average resolution time by 16 minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented high-availability configurations across 2 servers, increasing uptime by 25% during planned maintenance.
  • Trained a team of 15 junior network engineers in remote access solutions, contributing to faster, more efficient on-call response times by 72% hours.
  • Collaborated with cloud engineers to seamlessly integrate on-premise infrastructure with cloud platforms, reducing load balancing issues by 68%.
  • Monitored and optimized framework network performance, successfully lowering latency by 65% and enhancing end-user experience.

Affiliations

  • Society of Human Resource Management
  • Cloud Security Alliance (CSA)
  • National Society of IT Service Managers (NSITSM)
  • The Cloud Native Computing Foundation (CNCF) Membership
  • Internet Engineering Task Force (IETF) Standards Participation
  • National Association of Social Workers
  • Association for Computing Machinery
  • IEEE Computer Society
  • Packet Pushers Interactive Networking Community
  • Information Systems Security Association (ISSA)

Certifications

  • Google Cloud Certified - Professional Cloud Network Engineer
  • Certified in Risk and Information Systems Control (CRISC)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Systems Auditor (CISA)
  • Certified Wireless Security Professional (CWSP)

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