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Skills

  • Customer consultations
  • Relationship development
  • Problem resolution
  • Communications
  • Financial analysis and reporting
  • Automation in Loan Underwriting
  • Financial modeling
  • Operational improvement
  • Strategic business planning
  • Customer Retention Strategy

Work Experiences

  • Achieved Employee of the Year for increasing loan portfolio size by 38% over a period of 5 months.
  • Built strong relationships with real estate agencies.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Accomplished during 2024.
  • Approved final lending decisions for over 9 applications.
  • Administered mortgage restructuring for clients facing financial hardship, leading to the retention of 69% of clients within repayment programs.
  • Achieved Excellence Award.
  • Oversaw the delivery of method project by procedure team, which resulted in method.
  • Achieved a 44% decrease in delinquent payments.
  • Achieved results within several months.

Summaries

  • Accounting expertise in all areas, including accounts payable and receivable, budgeting, and payroll.
  • Well-qualified financial systems leader with a track record of managing internal accounting processes, strengthening controls, and optimizing systems for peak performance.
  • Collaborated with legal and compliance teams.
  • Collaborative leader with strong negotiation skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to a 35% increase in customer satisfaction.
  • Boosted team efficiency by 45% %.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of stakeholder engagement and project management as well as client relations training.
  • Accomplished Home Finance Manager with expertise in portfolio management and leading cross-functional teams to launch 2 new home loan products, generating an additional $8 in annual revenue.

Accomplishments

  • Developed and standardized departmental procedures, shortening average loan turnaround time from 18 days to 11 days.
  • Recognized as top performer by earning Employee of the Year for exceeding sales quotas and maintaining a 36% year-over-year increase in loan origination during 2016.
  • Increased home loan portfolio growth by 57% through proactive customer engagement and leveraging CRM tools like QuickBooks.
  • Negotiated partnerships with key regional lenders, securing competitive rates for over $3 in loan funding, leading to a 55% reduction in borrower costs.
  • Collaborated with team of 8 in the development of program.
  • Piloted a digital transformation initiative within the home finance team, automating client correspondence and reducing manual errors by 27%.
  • Optimized workforce scheduling and resource allocation within the home finance department, cutting administrative costs by 41% and boosting team productivity.
  • Identified and addressed gaps in customer service training, facilitating workshops that improved client satisfaction scores by 56% within two years.
  • Developed targeted coaching initiatives for the mortgage advisory team, raising loan origination rates by 45% and reducing processing errors.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Social Workers
  • Certified Fund Specialist (CFS®)
  • Cost Management Group (CMG)
  • Institute of Management Accountants (IMA)
  • National Association of Realtors (NAR)
  • Association for Financial Professionals (AFP)
  • Mortgage Bankers Association (MBA)
  • Association of Information Technology Professionals
  • Commercial Real Estate Development Association (NAIOP)
  • Society of Human Resource Management

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Credit Risk Analyst (CRA)
  • Apple Certified Associate (ACA)
  • Advanced Mortgage Best Practices Certification - Meridian
  • Chartered Financial Consultant (ChFC)
  • Accredited Mortgage Professional (AMP)
  • ServSafe

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