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Skills

  • Risk mitigation strategies
  • Internal Auditing Preparations
  • Automation in Loan Underwriting
  • Stakeholder engagement
  • Problem resolution
  • Financial modeling
  • Strategic and financial planning
  • Communications
  • Financial reporting
  • Strategic business planning

Work Experiences

  • Kept up-to-date and accurate funding accounts for internal departments, key programs, and special projects.
  • Approved final lending decisions for over 9 applications.
  • Assisted clients facing financial hardship.
  • Built strong relationships with real estate agencies.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Built strong relationships with real estate agencies and brokers to facilitate smooth client referrals, leading to a 44% increase in leads.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 77% repeat business rate.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with cross-functional teams.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Boosted team efficiency by 45% %.
  • Analytics-driven manager proficient in assessing credit risk.
  • Achieved continuous success in customer retention.
  • Achieved Outstanding Service Award.
  • Collaborative leader with strong negotiation skills.
  • Well-qualified financial systems leader with a track record of managing internal accounting processes, strengthening controls, and optimizing systems for peak performance.
  • Skilled in producing reports, evaluating department operations, and handling month- and year-end closings.
  • Achieved favorable financing terms for clients.
  • Conducted credit risk assessment.

Accomplishments

  • Successfully liaised with key stakeholders to drive the adoption of green home financing solutions, resulting in 37% of new applications being for energy-efficient properties.
  • Collaborated with team of 8 in the development of program.
  • Conducted quarterly risk assessments and aligned home finance product offerings accordingly, reducing operational risk by 36% while growing the client base by 50%.
  • Recognized as top performer by earning Employee of the Year for exceeding sales quotas and maintaining a 36% year-over-year increase in loan origination during 2016.
  • Identified and addressed gaps in customer service training, facilitating workshops that improved client satisfaction scores by 56% within two years.
  • Led a cross-functional team to overhaul the existing CRM system (Power BI), improving data accuracy by 28% and streamlining lead management.
  • Streamlined application processes by integrating SAP, reducing average document submission times by 17 days and increasing client satisfaction scores.
  • Orchestrated training and development programs for 14 junior staff, enhancing operational capabilities and promoting 80% to senior loan officer roles within 6 months.
  • Developed targeted coaching initiatives for the mortgage advisory team, raising loan origination rates by 45% and reducing processing errors.
  • Collaborated with product development teams to launch a range of home loan solutions catering to underserved markets, increasing first-time homebuyer applications by 51%.

Affiliations

  • National Federation of Independent Business (NFIB)
  • Certified Financial Services Auditor (CFSA)
  • Project Management Institute (PMI)
  • Retail Banking Association (RBA)
  • Risk Management Association (RMA)
  • Commercial Real Estate Development Association (NAIOP)
  • Association for Computing Machinery
  • National Association of Credit Management (NACM)
  • Mortgage Industry Standards Maintenance Organization (MISMO)
  • Project Management Institute

Certifications

  • Salesforce
  • Certified Financial Planner (CFP)
  • Certified Mortgage Loan Officer (NMLS)
  • Mortgage Underwriter Certification Cedar Works
  • Certified Information Systems Auditor (CISA) - For overseeing audit processes
  • Chartered Banker (CB) through Chartered Banker Institute
  • Certified Professional in Financial Management (CPFM)
  • Certified Public Accountant
  • ServSafe
  • CompTIA Security+

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