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Skills

  • Music showcase training
  • Multi-Task Management
  • Computer literate
  • Relationship development
  • Process improvement
  • Cross-departmental collaboration
  • Credit and collections
  • Customer satisfaction
  • Weekly Payroll
  • Employee reviews

Work Experiences

  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Increased productivity by 15% while lowering staffing and operational costs.
  • Double-checked the data's accuracy and integrity.
  • Created and implemented new policies to increase productivity and lower overall process costs.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Answered an average of 4 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Used stakeholder engagement and strategic planning to cultivate and strengthen long-term client relationships.
  • Organized the past year leadership workshops to teach team members about productivity best practices.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Dedicated to learning, growing, and succeeding in Retail.
  • Knowledgable in a variety of design and testing methodologies.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Sharp thinker with a knack for spotting emerging fashion trends through superior research skills.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • A pleasant personality and a customer-focused background, as well as knowledge of performance reporting.
  • Top-producing salesperson and industry expert in Retail.
  • Customer-focused Sales Representative with 6 years of experience solving problems for clients.
  • Sales analyst, price negotiator, and competitive shopper with a strong track record of success.

Accomplishments

  • Enhanced customer service protocols, increasing first contact resolution rates by 44% and reducing negative feedback by 23%.
  • Documented and resolved procedure which led to process.
  • Facilitated cross-departmental coordination during peak holiday season, maintaining 85% accuracy in stock replenishment amid increased foot traffic.
  • Reduced shrinkage by 68% through the introduction of targeted product tracking procedures and theft prevention initiatives.
  • Led a team of 14 staff members to exceed monthly sales goals by 19%, contributing to an annual revenue increase of $16.
  • Led a recruitment drive that reduced hiring costs by 25% and maintained employee turnover rates well below industry averages.
  • Introduced new merchandise presentation strategies aligning with corporate guidelines, driving a sales uplift of 22% in targeted categories.
  • Monitored and adjusted stock levels based on weekly sales analysis, reducing out-of-stock occurrences by 78%.
  • Played a key role in opening 4 new store locations, ensuring successful operational setup and staffing to meet initial sales goals.
  • Optimized store opening and closing procedures, reducing overall downtime by 2 hours per week, contributing to 15 in operational cost savings.

Affiliations

  • Certified Customer Service Professional (CCSP)
  • Retail Loss Prevention Association
  • Association for Supply Chain Management (APICS)
  • Institute of Customer Service
  • Certified Retail Operations Professional (CROP)
  • Retail Leadership Council
  • Toastmasters
  • Association for Computing Machinery
  • International Council of Nurses
  • International Council of Shopping Centers (ICSC)

Certifications

  • Certified Cross-Sell & Upsell Mastery (CCUM)
  • Certified Sales Leadership Professional (CSLP)
  • Food Safety Manager Certification (FSMC) by ServSafe
  • Certified Assistant Store Manager (CASM)
  • Certified Specialist in Promotions Planning (CSPP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Retail Operation Professional (CROP)
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Inventory & Supply Chain Management by Coursera

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