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Skills

  • Public speaking
  • Product testing
  • Client relationship management
  • Supervision
  • Operating hydraulics
  • Interpersonal and written communication
  • Hardware evaluation
  • Conflict resolution
  • Strong verbal communication
  • Data Management

Work Experiences

  • Addressed vehicle breakdowns.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved a 50% reduction in emergency roadside repairs.
  • Program helped me achieve $187,000.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Assessed all vehicles in the fleet, identifying those that needed immediate repair and minor maintenance every three years.
  • Achieved a 60% drop in accidents in 2017.
  • Removed and unloaded packages for customer deliveries from program trucks with extreme caution to avoid damage to the goods.

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Adaptable, tenacious, and capable project manager with over 3 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Service-driven
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Certified in the use of method and category machinery.

Accomplishments

  • Streamlined the logistics communication process, ensuring response times were improved by 81%.
  • Implemented prioritized loading strategies, reducing loading/unloading times by 8 minutes per trip.
  • Collaborated with team of 10 in the development of procedure.
  • Coordinated the movement of large cargo across multiple states with a 54% load success rate.
  • Collaborated with logistics and customer service teams to resolve delivery issues, reducing complaints by 78%.
  • Reduced driver fatigue and increased on-road productivity by implementing a more efficient rest schedule, improving total driving hours by 48%.
  • Led a successful pilot program for implementing new fleet management software, reducing paperwork by 45%.
  • Delivered temperature-sensitive goods to Denver, maintaining 100% compliance with safety and temperature control standards.
  • Adopted advanced route-mapping systems to safely navigate rural and restricted areas, reducing delivery time by 16 hours.
  • Leveraged GPS and mapping technologies to cut average delivery times by 39% for cross-state deliveries.

Affiliations

  • Project Management Institute
  • Transportation and Logistics Council (TLC)
  • Transportation Research Board (TRB)
  • Toastmasters
  • Association of Information Technology Professionals
  • Freemason
  • American Trucking Associations (ATA)
  • International Association of Administrative Professionals
  • Fleet Management Association (NAFA)
  • Warehouse Education and Research Council (WERC)

Certifications

  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Passenger Endorsement (P Endorsement)
  • Transporting and Handling Dangerous Goods Certification
  • Forklift Operator Certification
  • Advanced Heavy Vehicle Defensive Driving Course
  • Certified Forklift Safety Trainer – Cedar Works
  • First Aid, CPR, and AED Certification
  • OSHA 30-Hour Outreach Training for General Industry
  • Project Management Professional (PMP)

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