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Skills

  • Budgets
  • Implementation of new theft deterrent methods
  • Foodservice experience
  • Issue tracking and feedback reporting
  • Communications
  • Cash handling and reconciliation
  • Area patrolling
  • Lottery display optimization
  • Conflict de-escalation strategies
  • Customer feedback solicitation and analysis

Work Experiences

  • Maintained a safe and clean gaming floor to protect customers and business interests.
  • Patrolled assigned areas to ensure that players followed the rules and that the machines were working properly.
  • Adjusted lottery ticket sales strategies.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Stocked, maintained, and rotated products and displays to create appealing arrangements, pique customer interest, and encourage repeat purchases.
  • Boosted foot traffic.
  • Served the needs of more than 13 customers in a busy initiative environment.
  • Accommodated surges of up to 13% in foot traffic.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for initiative purchases.
  • Assisted up to 2 customers daily, offering information on odds, game rules, and payout structures in a clear, friendly manner.

Summaries

  • Achieved a 74% decrease in fraud attempts.
  • Achieved a 81% reduction in ticket theft.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted sales.
  • Have over 17 years of cash handling and customer service experience in the system industry.
  • Lottery Attendant is a multi-talented Lottery Attendant who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Confident Lottery Attendant with exceptional time management and accuracy skills, known for processing up to 15 transactions per hour during peak sales periods.
  • Boosted lottery ticket and product sales during promotions.
  • Applied lottery ticket validation protocols.

Accomplishments

  • Balanced and secured end-of-day lottery sales deposits, managing up to $7 in cash daily with 100% accuracy to reduce discrepancies.
  • Trained 17 employees on updated lottery ticket validation systems, improving processing speeds by 63%.
  • Trained staff on conflict de-escalation techniques, reducing the number of negative customer interactions by 59%.
  • Processed and validated winning ticket claims over $14, ensuring compliance with applicable regulations.
  • Introduced best practices for nightly audits, contributing to a 16% reduction in financial errors at store closing.
  • Implemented security protocols for managing large jackpots, ensuring that winnings over $17 were processed safely and securely.
  • Successfully reduced checkout wait times during peak hours by 58% through optimized customer flow design.
  • Assisted in updating and improving the lottery point-of-sale system, resulting in 84% fewer transaction errors.
  • Played a key role in transitioning from manual to digital lottery ticket sales, reducing paper ticket usage by 55%.
  • Assisted in deploying new lottery software, reducing manual errors and improving tracking accuracy by 19%.

Affiliations

  • Society of Human Resource Management
  • Certified Conflict Resolution Specialist (CCRS) – 2018
  • Freemason
  • Lottery Ticket Auditors Union of Texas
  • Retail Audit Certification Oregon 2019
  • International Council of Nurses
  • Project Management Institute
  • Complaint Resolution Practitioner (CRP) 2022
  • International Association of Administrative Professionals
  • National Association for Responsible Gaming (NARG)

Certifications

  • Cybersecurity for Retail Certification - initiative
  • Transaction Speed and Accuracy Badge - program
  • Salesforce
  • Certified Auditing Specialist in Gaming (CASG) - standard
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Marketing Professional (CMP) - Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Customer Experience (CX) Certification - program, 2024

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