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Skills

  • Contract extension negotiation
  • Systems and software programs
  • Contract lifecycle management
  • Direct sales
  • Data-driven decision making
  • Client usage analysis
  • Solution selling
  • Customer lifecycle marketing
  • Sales goal achievement
  • Customer Success Program Implementation

Work Experiences

  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Accomplished this within 11 quarters.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Cut the past year spending by 14% by using Workday to create effective budgets.
  • Developed and implemented new online marketing strategies that resulted in a 16% increase in sales.
  • Hired, supervised, and coached 2 employees on sales strategies to maximize performance.
  • Increased market penetration and sales figures by 6% by leveraging supplier relationships and personally overseeing negotiations.
  • Increased profitability by utilizing marketing and sales strategies to build pipelines.
  • Researched competitor products, services, and trends to target prospects in other territories.
  • Implemented new inventory management procedures that reduced product theft by 5% in one year.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved 45% renewal rates.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Renewals Account Manager driven to lead sales teams to achieve record-setting revenue gains. Manage 4+ accounts, generating more than $8 in revenue per three years.
  • Detail-oriented and committed to creating efficient environments in which to provide excellent service.
  • Achieved a 50% increase in renewal rates YoY.
  • Achieved 40% contract renewal rate.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Successful Renewals Account Manager with a passion for leading sales teams to new heights in revenue.

Accomplishments

  • Collaborated with Marketing to deploy strategic email marketing campaigns that resulted in the renewal of 63% of at-risk accounts within procedure.
  • Negotiated enhanced multi-year contract terms with 9 key enterprise clients, resulting in $6 in additional predictable revenue.
  • Documented and resolved method which led to initiative.
  • Developed a standardized renewal playbook that was adopted company-wide, resulting in consistent processes and a 62% increase in renewal success.
  • Partnered with Customer Success and Sales teams to identify cross-sell opportunities, contributing an additional $15 in revenue over 2016.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified upsell opportunities during the renewal process for 7 accounts, generating an additional $16 in revenue in 2023.
  • Optimized the renewals forecasting model, enabling early identification of at-risk accounts which led to a 69% improvement in preemptive retention efforts.
  • Led the renewal strategy for accounts generating over $15 annually, securing 25% of the renewals, exceeding quarterly targets.
  • Minimized churn by developing a high-impact client communication strategy, reducing customer complaints and increasing renewals by 64% year-over-year.

Affiliations

  • Contributor, B2B Sales Renewal Insights Journal
  • Toastmasters
  • National Account Management Association (NAMA)
  • Project Management Institute
  • American Marketing Association
  • Leading Participant, Retention and Customer Success Summit
  • Technology Sales Account Manager Community
  • Association for Tech Industry Account Managers
  • American Society of Safety Professionals
  • Subscriber to the Renewal Revenue Mastery Academy

Certifications

  • Certified Solutions Architect by AWS
  • Data Analytics for Business Certification by Wharton Online
  • Lean Six Sigma Yellow Belt Certification by Harbor & Co.
  • First Aid/CPR Certified
  • Contract Negotiation and Management Certification by Meridian
  • Apple Certified Associate (ACA)
  • Customer Success and Retention Certification by process
  • CompTIA Network+
  • CompTIA A+ Technician
  • Renewals Professional Certification by Totango

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