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Skills

  • Email Campaign Development
  • Sales presentations
  • Review of contracts
  • Business reviews and KPI analysis
  • Upselling and cross-selling
  • Presentation to senior leadership
  • Client usage analysis
  • Account management
  • Process optimization for renewal workflows
  • Strategic planning

Work Experiences

  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 2%.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Had weekly meetings with Renewals Account Managers to figure out how to get around sales roadblocks.
  • Managed a team of 16 people who sold process products and services worth more than $16.
  • Used sales presentations to communicate product quality and market comparisons.

Summaries

  • Achieved $195,000 annual revenue through strategic upselling and cross-selling initiatives, consistently exceeding retention targets by 77%.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.
  • Achieved a 24% renewal rate.
  • Manage 9+ accounts with a revenue of more than $13 per 18 months.
  • Accomplished in managing a portfolio of 18 accounts, delivering a 85% retention rate and driving revenue growth through upselling and cross-selling initiatives.
  • Achieved a 80% decrease in churn.
  • Achieved 32% churn reduction.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • Detail-oriented and committed to creating efficient environments in which to provide excellent service.

Accomplishments

  • Enhanced workflow efficiency by spearheading process improvements in the renewals department, shortening the average contract renewal cycle by 70% days.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved contract disputes for 14 customers by working with legal and finance departments, leading to a 66% decrease in non-renewal terminations.
  • Collaborated with team of 2 in the development of metric.
  • Implemented an automated renewal tracking system in Salesforce, improving contract renewal timeliness by 31% and minimizing lost renewal opportunities.
  • Optimized the renewals forecasting model, enabling early identification of at-risk accounts which led to a 69% improvement in preemptive retention efforts.
  • Resolved product issue through consumer testing.
  • Proactively reached out to 11 at-risk clients, leading to a 37% recovery rate and improving overall retention metrics.
  • Scoped and implemented Salesforce enhancements, improving account visibility during renewal stages, reducing missed renewals by 41%.
  • Identified upsell opportunities during the renewal process for 7 accounts, generating an additional $16 in revenue in 2023.

Affiliations

  • American Society of Safety Professionals
  • Association for Financial and Corporate Renewal Professionals
  • Technology Sales Account Manager Community
  • Salesforce Trailblazer Community - Sales & Account Management Group
  • Account Management Leadership Network Member
  • Certified Customer Success Executive (2022)
  • Rotary International
  • Freemason
  • Association of Information Technology Professionals
  • Account Manager Leadership Forum

Certifications

  • First Aid/CPR Certified
  • Certified Digital Marketing Professional by DMI
  • CompTIA Network+
  • Certified Sales Cloud Consultant by Salesforce
  • Certified B2B Marketing Professional by ANA Business Marketing
  • Data Analytics for Business Certification by Wharton Online
  • Contract Negotiation and Management Certification by Meridian
  • Lean Six Sigma Yellow Belt Certification by Harbor & Co.
  • ITIL 4 Foundation Certification by AXELOS
  • HubSpot Sales Software Certification

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