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Skills

  • Cost-saving strategies
  • Customer service
  • Cross-functional team leadership
  • Client satisfaction analysis
  • Quotes and sales
  • Strategic project planning
  • Customized reporting
  • MS Office
  • Operational improvement
  • Stakeholder collaboration

Work Experiences

  • Boosted productivity by 68% over 2018.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with key stakeholders.
  • Analyzed client-specific data to create highly personalized Salesforce plans, driving a $6 increase in quarterly revenue.
  • Returned customer calls within 18 hours, resolving issues and answering questions quickly.
  • Budgeted project scope accurately.
  • Coached junior team members on best practices for plan architecture, accelerating their competency by 61% within 5 months.
  • Transported Tableau to several months customer locations.
  • Accounted for potential project deviations.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Proven track record of time management and customer service excellence.
  • Achieved $14 in new annual sales.
  • Exceptional juggler of multiple competing responsibilities at the same time.
  • Plan Builder is a multi-talented Plan Builder who is consistently rewarded for planning and operational improvements.
  • Contributed to achieving 64% faster project completions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Cut project delays by 8 days quarterly.
  • Costs were consistently reduced while profits were increased.
  • Highly effective at juggling multiple responsibilities while maintaining a pleasant demeanor.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Coordinated multi-departmental action plans, lowering resource redundancy by 71% and raising project efficiency rates across the board.
  • Facilitated comprehensive training workshops for internal teams, earning ITIL for excellence in plan-building skills development.
  • Worked with executive teams to define key performance indicators for projects, increasing goal achievement accuracy by 63% over two years.
  • Collaborated with stakeholders to clarify client project goals, earning Innovation Award for achieving 83% faster implementation completion.
  • Optimized resource dependency maps, achieving 63% faster project turnaround times and receiving recognition with President's Club.
  • Led multi-phase risk assessments identifying potential project deviations, reducing timeline disruptions by 72% and enhancing deliverable accuracy.
  • Proactively monitored competitor activities, adjusting planning strategies in real-time, contributing to a 81% market share gain against top competitors.
  • Developed budgeting models that optimized resource allocation and cut operational costs by 10, achieving a 38% decrease in waste over 2017.
  • Analyzed performance metrics post-completion to identify bottlenecks, reducing future plan development errors by 51%.
  • Provided critical insights into market trend analysis and competitive planning, securing a 28% increase in targeted client renewals.

Affiliations

  • Jaycees
  • American Medical Informatics Association
  • Strategic Account Management Association (SAMA)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Lions Club
  • Data Management Association International (DAMA)
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • World Agile Institute (WAI) – Planning Division

Certifications

  • CompTIA Security+
  • Certified Fixed Asset Manager (CFAM) - Harbor & Co.
  • JIRA Agile Project Manager Certification - 2018
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Kanban Management Professional (KMP) - 2023
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • ServSafe

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