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Skills

  • First Aid/CPR
  • Conflict resolution training
  • MS Office
  • Instructional design
  • Company policy alignment
  • Training solutions development
  • Employee Onboarding
  • Method equipment
  • Employment law knowledge
  • Client-Focused Service Training

Work Experiences

  • Contributed to a 31% drop in service errors.
  • Upper management was informed of all learning and performance objectives, schedules, and training assessments.
  • Conducted soft-skills and technical training.
  • Aligned training with company goals.
  • Led coaching, counseling, and feedback sessions on a daily, weekly, and monthly basis.
  • Created surveys to identify training needs based on projected production processes and changes.
  • Achieved training cost reductions of $4.
  • Was in charge of all coaching, training, and performance improvement activities for exempt employees.
  • Accommodated an increasingly diverse workforce.
  • Double-checked and double-edited all training materials for accuracy and compliance with company policies.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Hospitality Trainer is a multi-talented Hospitality Trainer who is consistently rewarded for planning and operational improvements.
  • With excellent organizational skills and a big-picture approach, I am a decisive leader and complex problem-solver.
  • Sharp professional promoting vendor management and strategic planning as part of a broad skill set.
  • Achieved a 60% improvement in audit results.
  • Collaborative Hospitality Trainer skilled in cross-departmental training initiatives, leading to a 38% reduction in communication bottlenecks and improved workflow efficiency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • To meet changing business needs, incorporates new topics and adjusts training resources.
  • Staff development, process and productivity improvements, performance management, and curriculum design are all areas where a training professional with extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design can help.
  • Adept at using real-time performance monitoring to adjust training methods on-the-fly, resulting in a 17% reduction in service errors over 2024.

Accomplishments

  • Optimized the training scheduling process, reducing logistics-related downtime by 55% across training sessions.
  • Incorporated multilingual training resources, reducing language barriers and improving inclusivity, with measurable efficiency gains of 33% in customer interactions.
  • Spearheaded a successful cross-functional training initiative that enabled a smoother transition for employees across multiple departments, reducing cross-departmental errors by 20%.
  • Trained 11-person team in high-standard guest service techniques, contributing to a significant rise of metric by 51% within the past year.
  • Designed and implemented train-the-trainer workshops that increased internal training efficiency by 44% and contributed to a President's Club recognition within operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed leadership and soft skill training programs tailored to middle management, resulting in a 38% increase in staff collaboration across departments.
  • Reduced training costs by 54% by transitioning from instructor-led sessions to a hybrid learning system utilizing both in-person and online modules.
  • Worked closely with HR to identify and close training gaps, leading to a 80% increase in overall workforce competence.
  • Created personalized competency development plans for team members, leading to a 17% increase in employee promotion and internal mobility within 18 months.

Affiliations

  • Instructor, 2020 Hospitality Standards Excellence Workshop
  • American Culinary Federation (ACF)
  • Institute for Hospitality Management Training
  • Hospitality Trainers Council of Austin
  • Conference Speaker, 2024 Hospitality Training Symposium
  • American Marketing Association
  • National Association of Social Workers
  • National Federation for Professional Trainers in Hospitality
  • Food and Beverage Training Network Member
  • Member, Global Hospitality Training Excellence Forum

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Leadership in Hospitality Management Certification - by eCornell
  • ServSafe
  • Certified Professional Trainer (CPT) by Meridian
  • Certified Hospitality Department Trainer (CHDT) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Hospitality Trainer (CHT) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Cisco Certified Network Associate (CCNA)

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