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Skills

  • ADDIE expertise
  • Small Group Instruction
  • Process streamlining
  • Training curriculum development
  • Digital Training Feedback Systems
  • Instructional design
  • Project organization
  • Customer complaint resolution
  • Adult learning theories
  • Employment law knowledge

Work Experiences

  • Achieved benchmarks ahead of schedule by 31%.
  • Achieved a participation rate of 42% more than traditional methods.
  • Improved HR efficiency, coordinated new hire orientations, and assisted 15 new employees with onboarding and training.
  • Achieved Excellence Award for customer service excellence in 2022.
  • Conducted regular training needs assessments.
  • Aligned training with company goals.
  • Analyzed post-training performance metrics.
  • Coached 2 front-line staff on guest engagement techniques, resulting in a 42% improvement in guest interaction scores on post-visit surveys.
  • Coached 15 front-line staff on guest engagement techniques.
  • Contributed to a 25% increase in guest satisfaction scores.

Summaries

  • Collaborative Hospitality Trainer.
  • Good communicator, planner, and conflict manager with a thorough understanding of each department's training requirements.
  • Conducted continuous skill-enhancement sessions.
  • Achieved results within 5 months.
  • Training manager with high emotional intelligence and a 3-year track record of expanding training options and program reach.
  • Jira expertise.
  • Collaborative Hospitality Trainer skilled in cross-departmental training initiatives, leading to a 38% reduction in communication bottlenecks and improved workflow efficiency.
  • Sharp professional promoting vendor management and strategic planning as part of a broad skill set.
  • Confident training leader with demonstrated planning, organizational, and leadership skills in budget management.
  • Developing and improving training programs for employees at all levels has proven to be a success.

Accomplishments

  • Developed and standardized a new training program for frontline hospitality staff, resulting in a 16% reduction in onboarding time.
  • Delivered training programs that improved team understanding of compliance standards, reducing audit issues by 28% within the first several months.
  • Created a series of online microlearning modules accessible via workspace tablets, improving time spent in training by 65%.
  • Incorporated real-time feedback and performance tracking into training programs using HubSpot, leading to faster reaction times to improve weak areas by an average of 36%.
  • Resolved product issue through consumer testing.
  • Optimized the training scheduling process, reducing logistics-related downtime by 55% across training sessions.
  • Analyzed post-training performance metrics to refine future sessions, directly contributing to the attainment of optimal team efficiency with productivity increasing by 51% over 3 months.
  • Spearheaded a successful cross-functional training initiative that enabled a smoother transition for employees across multiple departments, reducing cross-departmental errors by 20%.
  • Standardized documentation and creation of detailed training manuals, ensuring legal compliance in all training programs and reducing compliance violations by 48%.
  • Created a feedback-driven professional development program that focused on staff skill reinforcement, achieving an increment in customer satisfaction by 20%.

Affiliations

  • Member, Global Hospitality Training Excellence Forum
  • Food and Beverage Training Network Member
  • Hospitable Guest Interaction Certification – metric
  • Certified Hospitality Supervisor (CHS) - Raleigh Chapter
  • Certified Hospitality Trainer (CHT) – American Hotel & Lodging Educational Institute
  • Jaycees
  • American Hotel & Lodging Educational Institute Member
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association

Certifications

  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Hospitality Department Trainer (CHDT) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Microsoft Certified Systems Engineer (MCSE)
  • Learning & Development in Hospitality - by Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified International Hotel Administrator (CIHA) - by the American Hotel & Lodging Educational Institute (AHLEI)
  • Customer Complaint Resolution Certified - by Harbor & Co.
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)

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