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Skills

  • Payment collection
  • Process improvement
  • Travel recommendations
  • Proficient in German
  • Budget Management
  • Reports
  • Group leadership
  • Conflict resolution
  • Eco-tourism education
  • Adventure tourism marketing strategies

Work Experiences

  • Achieved 79% growth of new partnerships.
  • Conducted excursions in Chicago.
  • Collaborated with local operators.
  • Boosted social media engagement by 43%.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Boosted customer satisfaction to 44%.
  • Allowed for seamless transitions between activities.
  • Transported Workday to 6 months customer locations.
  • Based tours on activities such as hiking, kayaking, and wildlife observation.
  • Conducted eco-tours educating guests on local conservation efforts.

Summaries

  • Collaborated with key vendors.
  • Achieved 84% guest satisfaction.
  • Accommodated preferences of individual travelers and groups.
  • Boosted off-season bookings by 55%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Collaborated with local guides and agencies to curate an authentic adventure in Denver, consistently earning 5-star ratings for tour personalization.
  • Guests favor this skilled storyteller because of his ability to weave stories and history of sites and venues into an entertaining monologue.
  • Adept at balancing guest needs with operational requirements.
  • Boosted off-season bookings by 66% by spearheading the development of unique, cost-effective adventure packages in collaboration with key vendors.
  • Professional in the hospitality and travel industries with extensive historical knowledge.

Accomplishments

  • Supported guest feedback analysis, identifying key areas for improvement and implementing changes that resulted in a 67% reduction in negative reviews.
  • Collaborated with 7 local vendors to create themed tours that promoted regional businesses, resulting in a revenue increase of 26%.
  • Led overnight camping excursions for 7-member groups, maintaining safety while fostering an enjoyable and educational wilderness experience.
  • Cohesively built tour schedules in coordination with local transportation and activity providers, achieving 84% on-time departures for all tours in 2022.
  • Optimized budgeting plans for multi-day tours, reducing wasteful expenditures by 3, while maintaining the overall quality and satisfaction of services.
  • Drove additional revenue by offering personalized, add-on experiences such as private hikes, rock climbing sessions, and historical site visits.
  • Boosted company presence at local tourism expos, securing 16 new hotel and airline partner relationships, leading to 46% revenue growth.
  • Created a themed digital content library for marketing purposes, showcasing adventure camp storytelling that increased digital followership by 44% in 7 months.
  • Documented and resolved initiative which led to process.
  • Trained 18 new tour guides on emergency procedures, customer service expectations, and local cultural knowledge, achieving Scrum Master compliance for all.

Affiliations

  • American Society of Safety Professionals
  • Affiliate, Certified Interpretive Guide (CIG) Program
  • Freemason
  • Participant, Outdoor Education Summit, Portland
  • Project Management Institute
  • National Association of Social Workers
  • Guide Affiliate, World Association of Adventure Racing
  • Toastmasters
  • Society of Women Engineers
  • Member, Bird Watching Enthusiasts of Austin Association

Certifications

  • American Mountain Guides Association (AMGA) Climbing Instructor Certification
  • Basic Life Support (BLS) Certification
  • Certified Outdoor Instructor (COI)
  • First Aid/CPR Certified
  • River Guide Certification
  • Outdoor Safety Institute (OSI) Adventure Leadership Certification
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Association for Challenge Course Technology (ACCT) Certification
  • Apple Certified Associate (ACA)

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