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Skills

  • Team management
  • Proficient in German
  • Communications
  • Ensuring compliance with tourism regulations
  • Business operations
  • Conflict resolution
  • Tourism management
  • Local history
  • Conservation fundraising
  • Customer relationship management

Work Experiences

  • Achieved 58% return client rate.
  • Looked for industry trends on social media and through online sources.
  • Conducted excursions in Chicago.
  • Achieved zero safety issues over 13 tours in 2019.
  • Achieved a perfect safety record across 11 seasons.
  • Boosted tour bookings by 49% via Instagram and Facebook.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 6 calls per the past year to help customers with their questions and concerns.
  • Boosted customer satisfaction to 44%.

Summaries

  • Ability to train and support teams.
  • Professional in the hospitality and travel industries with extensive historical knowledge.
  • Excellent knowledge of procedure history, as well as organizational and public speaking abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Collaborated with local guides and agencies to curate an authentic adventure in Denver, consistently earning 5-star ratings for tour personalization.
  • Clear understanding of workflow optimization and data analysis as well as risk assessment training.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Built long-standing client relationships.
  • Collaborated with key vendors.
  • Within Miscellaneous, senior Adventure Tour Guide and outstanding performer in workflow optimization and client relations.

Accomplishments

  • Forged strategic relationships with regional travel agencies, expanding market reach and leading to a 31% increase in international guests for 2020.
  • Boosted company presence at local tourism expos, securing 16 new hotel and airline partner relationships, leading to 46% revenue growth.
  • Introduced improved tour booking and scheduling systems, reducing administrative time by 55% and allowing for more expedient guest check-in.
  • Drove additional revenue by offering personalized, add-on experiences such as private hikes, rock climbing sessions, and historical site visits.
  • Developed and implemented improved risk management protocols, reducing on-tour incidents by 28% and enhancing guest experiences.
  • Supported guest feedback analysis, identifying key areas for improvement and implementing changes that resulted in a 67% reduction in negative reviews.
  • Led daily guided excursions, ensuring guest safety and satisfaction while increasing return customer rates by 66% over 2017.
  • Led overnight camping excursions for 7-member groups, maintaining safety while fostering an enjoyable and educational wilderness experience.
  • Crafted engaging presentations at tourism conferences and expos, significantly boosting company's industry visibility and securing 6 new contracts.
  • Facilitated bird-watching and wildlife conservation tours that educated participants and directly contributed to local environmental preservation efforts.

Affiliations

  • Member, Worldwide River Expedition Guides (WREG)
  • Jaycees
  • International Council of Nurses
  • Certified Wilderness First Responder (WFR) 2017
  • Rotary International
  • Active Affiliate, Ski Instructors Association of Boston
  • Volunteer Coordinator, Adventure Conservation Groups of Austin
  • Guide Affiliate, World Association of Adventure Racing
  • Society of Human Resource Management
  • Lions Club

Certifications

  • American Heart Association First Aid/CPR/AED
  • Certified Rock Climbing Instructor
  • Park and Recreation Professional (CPRP)
  • First Aid & CPR Certification through the American Red Cross
  • Certified Ecotourism Guide
  • Certified Scuba Diver (PADI, NAUI, etc.)
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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