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Skills

  • CallSelect communication systems
  • Agile methodologies
  • Planning and Organization
  • Knowledgeable in Adobe Creative Suite
  • Insurance policy review
  • Presentation skills
  • MS Office Suite
  • Strategic sales knowledge
  • Budget Management
  • Personable

Work Experiences

  • Trained 10 new employees in procedures and policies in order to improve team performance each quarter.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Sought advice.
  • Calculated accurate sales prices for purchase transactions.
  • Promptly informed the leadership team of any violations of store policies.
  • Organized and prepared framework reports for submission to Special Projects Coordinators using framework and metric data.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Returns and exchanges were handled by me.
  • Contributed to the team's success by filling in on cashier duties, providing product assistance, merchandising shelves, and cleaning customer areas.
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.

Summaries

  • Special Projects Coordinator with outstanding performance reporting and Tableau abilities.
  • Diplomatic, conscientious, and dependable office worker with excellent administrative skills and a strong background in Customer Service.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Versatile Special Projects Coordinator with vendor management knowledge and strong strategic planning abilities.
  • Special Projects Coordinator with vendor management and project management abilities.
  • Sales, recruiting, and people management are among his specialties.
  • Exceptional at drafting method documents and keeping accurate organizational records.
  • Looking for a job where my dedication and hard work will be rewarded.
  • Successful Assistant Store Manager with 12 years of retail management experience.
  • Flexible Special Projects Coordinator with 14 years of experience in metric office environments.

Accomplishments

  • Ensured consistent stakeholder communication via weekly progress reports and ad-hoc updates, improving stakeholder satisfaction by 17%.
  • Utilized Agile sprint planning to bring a $18 project back on track and successfully reduced delivery time by 60%.
  • Adopted conflict resolution strategies to reduce cross-team friction, achieving a 75% improvement in team collaboration and reducing timeline bottlenecks.
  • Identified bottlenecks in multi-phase projects, implementing solutions that decreased delays by 81%.
  • Documented and resolved framework which led to program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built and maintained comprehensive project schedules using Gantt charts, ensuring project milestones were met 9% of the time.
  • Utilized Microsoft Project for effective resource allocation, reducing project downtime by 54% and increasing overall efficiency.
  • Formulated project charters outlining scope, resources, and schedules, which increased clarity, minimized scope creep, and reduced overall project confusion.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Affiliations

  • Freemason
  • Society of Industrial and Office Realtors (SIOR)
  • National Society of Leadership and Success (NSLS)
  • Global Association for Quality Management (GAQM)
  • American Production and Inventory Control Society (APICS)
  • Society of Human Resource Management
  • Institution of Mechanical Engineers (IMechE)
  • Institute of Management Consultants USA (IMC USA)
  • Lions Club
  • Society for Human Resource Management (SHRM)

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Certificate in Business Accounting
  • Certified ScrumMaster (CSM) - Meridian
  • Certified Risk and Compliance Management Professional (CRCMP) – Ironclad Systems
  • Financial Risk Manager (FRM) - Meridian
  • Advanced Risk Management Certification - method
  • Certified Corporate Financial Planning & Analysis Professional - Cedar Works

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