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Skills

  • Client communication strategy
  • Business analysis
  • Financial Management
  • Conflict resolution and client issue management
  • Change Management
  • Budgeting
  • Problem resolution
  • Team building
  • Budgeting and financial forecasting
  • Team management

Work Experiences

  • Began framework service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Used QuickBooks to create procedure and standard reports to track quality assurance.
  • Co-led the global expansion of our account services in key markets, achieving a footprint in 4 new geographical regions within 3 years.
  • Collaborated with finance and legal teams to renegotiate key account contracts, generating $10 savings per client over 14 years.
  • Consistently trained 14 employees through automated and optimized to reduce loss and increase sales.
  • Achieved Employee of the Year for exceptional client retention rates.
  • Assisted in the rollout of digital tools for account tracking.
  • Achieved 64% decrease in support tickets.
  • Achieved 82% team-wide performance improvement.
  • Used forecasting to figure out what changes needed to be made in the supply chain.

Summaries

  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Optimize long-term success by effectively balancing targets with resources.
  • Achieved a 71% boost in upsell opportunities.
  • Achieved compliance with Scrum Master standards.
  • Strengths in risk assessment and client relations backed up by Miscellaneous training.
  • Direct Director of Account Management with 13 years of industry experience in Miscellaneous.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Power BI expertise.
  • Forward-thinking manager with 16 years of manufacturing project management experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished senior account manager specializing in cross-functional collaboration and strategic planning, delivering a 28% reduction in client escalation issues while securing key renewals valued at $12.

Accomplishments

  • Orchestrated strategic go-to-market initiatives with Product Management, enabling successful launches in Columbus and increasing client adoption rates by 36%.
  • Standardized new business onboarding procedures across regions, improving international cooperation and client satisfaction by 53%.
  • Implemented a client lifecycle management tool, improving efficiency in managing over 16 accounts simultaneously and reducing errors by 31%.
  • Mentored a team of 18 account managers, leading the team to exceed annual revenue targets by 52%.
  • Led a global account management restructure, aligning teams across 14 regions and reducing inefficiencies, contributing to 65% revenue uplift within 2018.
  • Collaborated on quarterly business reviews with key clients, improving renewal rates by 83% and boosting overall client retention by 47%.
  • Utilized CRM tools to track and enhance account engagement, leading to a 48% increase in cross-sell and upsell opportunities.
  • Facilitated cross-functional collaboration between sales, marketing, and product development teams to deliver tailored client solutions, ultimately reducing churn by 71%.
  • Championed client satisfaction initiatives that resulted in 20% improvement in Net Promoter Score (NPS) for key accounts.
  • Established quarterly key performance indicators (KPIs) for the Account Management team, leading to 50% improvement in performance on strategic client accounts.

Affiliations

  • Association of Information Technology Professionals
  • Association for Talent Development (ATD)
  • American Society of Safety Professionals
  • Network of Account Services Executives
  • American Medical Informatics Association
  • Jaycees
  • Sales and Marketing Executives International (SMEI)
  • Society of Account Executives
  • Association for Computing Machinery
  • American Association of Professional Account Managers

Certifications

  • Certified Deal Architect (CDA) – Ironclad Systems
  • Lean Six Sigma Green Belt Summit Group
  • Certified Sales Leadership Professional (CSLP) - Harbor & Co.
  • SAFe Lean Portfolio Management Certification
  • Advanced Leadership Certification - method
  • Executive Leadership Certificate from category
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce Certified Sales Cloud Consultant
  • Project Management Professional (PMP) by Summit Group

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