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Skills

  • Sales trend analysis
  • First Aid/CPR
  • Problem resolution
  • Team building
  • Project development
  • Program equipment
  • Communications
  • Staff performance evaluation
  • Employee retention strategies
  • Team Leadership

Work Experiences

  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 6%.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $12.
  • Oversaw a successful turnaround that resulted in the elimination of over $17 in debt in one year.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • By evaluating the effectiveness of metric and category projects, I was able to increase profits.
  • Created and implemented new policies to increase productivity and lower overall method costs.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Used vendor management and workflow optimization to cultivate and strengthen long-term client relationships.

Summaries

  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Achieved Innovation Award for outstanding customer experiences.
  • Achieved 78% gains in key metrics.
  • Accomplished leader with experience in developing SOPs.
  • Cafe Owner with 9 years of successful workflow optimization and performance reporting experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • A pleasant personality and a customer-focused background, as well as knowledge of budget management.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Forecasted financial performance and adjusted operational budgets in real time, consistently meeting or exceeding profit goals.
  • Steered weekly and monthly budget reviews, analyzing financial reports to maintain or exceed a profit target of $14 per several months.
  • Designed and executed promotions and events that drove foot traffic growth by 35% in 11 months alone.
  • Managed a diverse team of 2 employees, fostering a positive and productive work environment.
  • Introduced online ordering and delivery services, which increased weekly revenue by $10 and expanded customer base.
  • Managed licensing and regulatory compliance for category, avoiding potential fines of up to $11 annually.
  • Led rebranding efforts, including a complete redesign of marketing materials and logo, resulting in a 21% rise in brand awareness.
  • Surveyed local cafe competitors to assess pricing strategies, implementing adjustments that led to a 23% revenue increase.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized product availability by adjusting order volumes and predicting customer preferences based on monthly trends.

Affiliations

  • Rotary International
  • Team Leader Certification from Ironclad Systems
  • Association for Supply Chain Management (APICS)
  • Farm-to-Table Association
  • Association for Computing Machinery
  • Institute of Food Technologists (IFT)
  • National Association of Social Workers
  • Restaurant Success Coaching 2018 Cohort
  • National Restaurant Association (NRA)
  • National Grocers Association (NGA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Customer Service and Leadership for the Hospitality Industry - Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • National Registry of Food Safety Professionals Certification
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Coffee Quality Institute Certifications (CQI) - Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Certified Manager Certification (CM) – Institute of Certified Professional Managers
  • POS System Operations Mastery - system

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