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Skills

  • Data-driven decision making
  • Analytical problem solving
  • Proficient in 10-key
  • First Aid/CPR
  • Organization
  • Loan account variance minimization
  • Communications
  • Advanced Excel Skills for Reporting
  • Escalation management for loan issues
  • High-volume loan processing

Work Experiences

  • Awarded Top Performer for excellence in debt collection procedures, recovering over $2 in outstanding loan payments for Portland branch.
  • Collaborated with legal and regulatory teams.
  • Oversaw the delivery of category project by metric team, which resulted in procedure.
  • Achieved results within 2019.
  • Authored loan servicing guidelines and training manuals, ensuring alignment of practices across branches and increasing consistency.
  • Transported QuickBooks to 6 months customer locations.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Achieved a 78% increase in positive feedback.
  • Aided senior credit officers in the processing of complex loan applications.
  • Conducted a comprehensive review of HubSpot loan portfolios, successfully reducing inactive loan statuses by 21% within two years.

Summaries

  • Dedicated Loan Administration Specialist, recognized for delivering superior service that increased client satisfaction by 61% and earned President's Club for maintaining exceptional customer relationship standards.
  • Achieved variance levels below $11.
  • Strengths in vendor management and risk assessment backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results through effective borrower outreach.
  • Committed to continuous process improvement, leveraging automation to reduce manual errors by 42% and ensuring efficient loan portfolio management. Regularly achieved accuracy rates above 81% across commercial loan audits.

Accomplishments

  • Developed reporting tools for the loan administration team using Microsoft Excel, streamlining data output and reducing errors in monthly reports by 48%.
  • Provided end-to-end loan support, reducing processing time by 41% and improving borrower satisfaction ratings by 60%.
  • Resolved product issue through consumer testing.
  • Enhanced loan retention strategies through detailed account assessments, resulting in a decrease of 60% in early pay-offs.
  • Collaborated with collection teams to manage delinquency outreach efforts, reducing the loan default rate by 62% and recovering 17 in overdue payments.
  • Reviewed loan adjustments for accuracy and compliance, resulting in 83% fewer post-funding revisions in a three years period.
  • Collaborated with team of 5 in the development of framework.
  • Collaborated with legal and compliance teams to remediate regulatory gaps, successfully protecting the company from program and maintaining a category audit-safe record.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided fast, efficient responses to borrower inquiries, contributing to a higher client retention rate of 58%.

Affiliations

  • National Association of Professional Mortgage Women (NAPMW)
  • Risk Management Association (RMA)
  • Rotary International
  • National Association of Federal Credit Unions (NAFCU)
  • Jaycees
  • American Medical Informatics Association
  • Banking and Financial Services Association (BFSA)
  • American Society of Safety Professionals
  • National Mortgage Licensing System (NMLS)
  • National Credit Union Administration (NCUA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Loan Specialist (CLS) - Northwind
  • Certified Fraud Examiner (CFE)
  • Certified Data Resilience Professional (CDRP) - Summit Group
  • Certified Commercial Loan Specialist (CCLS) - Lakeside Partners
  • Certified Loan Closer (CLC) - Beacon Labs
  • ServSafe
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Certified in Risk and Information Systems Control (CRISC)

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