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Skills

  • Default loan recovery strategies
  • Team leadership and development
  • Team management
  • Loan account variance minimization
  • Operational improvement
  • First Aid/CPR
  • Ability to meet strict deadlines
  • Credit analysis and risk management
  • Conflict resolution and de-escalation
  • Loan portfolio management

Work Experiences

  • Achieved reduction in complaints in 2017.
  • Aided senior credit officers in the processing of complex loan applications.
  • Collaborated closely with legal and regulatory teams to mitigate high-risk compliance issues, enabling the division to pass external audits with zero findings.
  • Achieved 8% growth in loan volume.
  • Conducted proactive borrower outreach.
  • Developed new loan prospects by making weekly cold calls to 3 people.
  • Collaborated with cross-functional stakeholders including sales, compliance, and legal to support loan modification initiatives, increasing eligible approvals by 56%.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Successfully closed an average of 7 loans every month.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Contributed to a 58% growth in loan volume.
  • Achieved results through effective borrower outreach.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Loan Administration Specialist with extensive experience in banking regulations and procedures.
  • Loan Administration Specialist is a multi-talented Loan Administration Specialist who is consistently rewarded for planning and operational improvements.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Accomplished professional with over 6 years in loan portfolio management, known for driving operational improvements and reducing loan turnaround times by 46%. Proven ability to resolve documentation issues swiftly.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to overall business success.
  • Loan Administration Specialist has 10 years of experience in consumer lending, loan administration, default management, and customer service.

Accomplishments

  • Led a project that successfully transitioned 8 active loans to a new servicing software, resulting in a 46% enhancement in processing speed.
  • Assisted in the development of a company-wide client satisfaction initiative, increasing loan servicing NPS scores by 21% within 2016.
  • Implemented new risk assessment protocols in collaboration with underwriting, leading to a reduction in loan delinquency rates by 30%.
  • Supported loan officers in underwriting reviews, contributing to a 16% increase in approval efficiency and reducing review backlog.
  • Drove initiatives to implement electronic document tracking solutions, reducing paperwork processing time by 35% and increasing loan completion rates.
  • Utilized escrow management tools to ensure the timely disbursement of tax and insurance payments, eliminating servicing errors by 47%.
  • Reviewed over 13 loan applications monthly and collaborated with underwriters to secure approvals, resulting in a 39% increase in loan approvals.
  • Developed and maintained a detailed loan file tracking system, cutting document retrieval time by 72% and ensuring accountability.
  • Collaborated with collection teams to manage delinquency outreach efforts, reducing the loan default rate by 62% and recovering 17 in overdue payments.
  • Established a centralized loan administration documentation repository, reducing document retrieval errors by 69% and improving team efficiency.

Affiliations

  • Consumer Bankers Association (CBA)
  • National Association of Mortgage Brokers (NAMB)
  • Bank Administration Institute (BAI)
  • Mortgage Bankers Association (MBA)
  • National Mortgage Licensing System (NMLS)
  • Lions Club
  • Regulatory Compliance Association (RCA)
  • Institute of Internal Auditors (IIA)
  • Certified Mortgage Bankers (CMB) Program
  • Society of Women Engineers

Certifications

  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association
  • MBA’s School of Mortgage Servicing - Northwind
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Certified Internal Auditor (CIA)
  • Certified Residential Mortgage Specialist (CRMS)
  • CompTIA Network+
  • Certified Credit Risk Manager (CCRM) - Cedar Works
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)

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