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Skills

  • Client communication and issue resolution
  • QuickBooks for operations management
  • Team leadership and supervision
  • Inventory management using standard
  • Process improvement
  • Inventory Discrepancy Management
  • Security systems
  • Operational improvement
  • Technical skills
  • Team building

Work Experiences

  • Achieved Innovation Award for excellence.
  • Used method machinery safely and according to manufacturer instructions to avoid workplace accidents.
  • Created and maintained production schedules based on employee productivity, company needs, and seasonal plans.
  • Achieved President's Club for outstanding service.
  • Prepared boxes, containers, and pallets for shipment to distribution centers by packaging finished products and preparing boxes, containers, and pallets for shipment to distribution centers.
  • Automated mundane tasks.
  • Accelerated promotion readiness.
  • Collaborated with cross-departmental managers.
  • Checked program components for conformance to specifications and discarded any parts that were not acceptable.
  • Worked as part of a team to complete challenging projects within tight deadlines.

Summaries

  • System, method, and category are all available.
  • Flexible Back Team Leader completing high-quality work with little supervision.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Strong technical skills and experience in performance reporting.
  • PMP certified
  • Proven track record of punctuality and initiative for outstanding results.
  • Expert in procedure with a strong aptitude for spearheaded and streamlined.
  • Project management and performance reporting are two areas where he excels.
  • Communicative and team-oriented, with HubSpot expertise.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Overhauled safety protocols that contributed to a 62% reduction in warehouse incidents and improved compliance with OSHA guidelines.
  • Led a team of 14 to optimize warehouse processes, reducing inventory discrepancies by 75% within the past year.
  • Implemented advanced HubSpot to provide actionable insights, resulting in a 40% improvement in stock availability.
  • Trained and cross-trained back-office staff, contributing to a 45% reduction in error rates and ensuring seamless coverage during critical periods.
  • Supervised and aligned a diverse team of 7 employees, achieving operational excellence and reducing employee turnover by 42%.
  • Successfully implemented a software-based scheduling system, reducing absenteeism by 32% and improving workforce coverage.
  • Successfully streamlined delivery schedules, improving on-time deliveries by 67% throughout peak season operations.
  • Spearheaded the digital transformation of manual inventory records using Tableau, increasing accuracy from 44% to 67%.
  • Reduced operating costs by 21% through optimization of vendor relations and renegotiation of supply contracts.
  • Partnered with cross-functional teams to address back-end operational inefficiencies, delivering a 78% improvement in end-to-end delivery times.

Affiliations

  • Participated in logistics and warehouse management workshops – Supply Chain Academy 2021
  • Certification in Total Quality Management (TQM), Brightline, 2019
  • Regional Manager Certification, Inventory Control Techniques Program, 2021 Seattle
  • Board Member, Local Warehouse Logistics Council, 2015–2018
  • Certifier, Back Office Process Automation Initiative, 2024
  • Leadership Certificate in Operational Success, Michigan Executive Education 2020
  • Professional Member, Warehouse Education and Research Council (WERC), 2015–Present
  • Member, International Association of Administrative Professionals (IAAP), 2015–Present
  • Contributor, Customer Service and Support Chapter, American Management Association (AMA), 2015–Present
  • Guest Speaker, Inventory Reconciliation Best Practices Summit, 2021 Denver

Certifications

  • Certified Professional in Inventory Management - Summit Group
  • ISO 9001:2015 Quality Management Systems Lead Auditor - Lakeside Partners
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • Association for Project Management (APM)
  • CompTIA Security+
  • Certified Warehouse Logistics Professional (CWLP) - International Warehouse Logistics Association (IWLA)
  • Warehouse Management System (WMS) Certification - QuickBooks
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analyst Professional (CBAP) - International Institute of Business Analysis (IIBA)
  • SAP Certified Application Associate

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