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Skills

  • Professional networking
  • Data entry documentation
  • Documentation and reporting
  • Issue response and resolution
  • Program file distribution
  • AS/400
  • AR/AP
  • Accounting skills
  • Routing correspondence
  • Meeting planning

Work Experiences

  • Was in charge of setting up conference rooms for business meetings and other events.
  • Handled client calls and provided detailed answers to questions when Unit Support Assistant was unavailable.
  • Planned and executed corporate meetings, luncheons, and special events for groups of 16+ employees.
  • Used QuickBooks to create slick and engaging category presentations.
  • Was able to quickly manage new files and retrieval requests, which resulted in a 7% improvement in the filing process and accuracy.
  • Maintained data confidentiality when entering standard and category information into the Jira system.
  • Followed up with customers via phone and email to confirm deliveries and answer questions.
  • Improved productivity initiatives such as itinerary coordination and appointment scheduling.
  • Created a one year newsletter with events and updates for program employees, which increased event participation by 7%.
  • Updated the system to better organize office documents, resulting in increased efficiency and productivity.

Summaries

  • Punctual Administrative Assistant with a strong work ethic and excellent communication abilities.
  • Administrative Assistant with extensive experience working with a wide range of clients and delivering outstanding results.
  • Excellent Unit Support Assistant with 6 years of experience directing and supporting system program activities.
  • Mentoring junior team members, coordinating programs, and leading independent projects are all skills that a skilled administrative professional possesses.
  • Exceptional at identifying issues and developing workable solutions.
  • Solid critical-thinking, multitasking, and problem-solving abilities, as well as advanced QuickBooks abilities.
  • Excellent at drafting and finalizing correspondence, memoranda, and reports.
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 5+ years in the field.
  • Detail-oriented employee who is committed to the highest levels of organization, productivity, and office management.
  • Produces reports and letters, routes packages, and updates tracking documents with ease.

Accomplishments

  • Worked collaboratively to implement new departmental protocols, achieving a 70% improvement in patient care efficiency.
  • Consistently maintained accurate and up-to-date logs for patient interactions, adhering to hospital protocols and maintaining HIPAA compliance.
  • Led the implementation of a new stock tracking system, ensuring essential medical supplies were always available and reducing delays by 46%.
  • Developed and streamlined patient intake procedures, reducing waiting time by 26% during peak hours.
  • Managed relationships between patients and clinical staff, achieving a 68% increase in positive satisfaction scores within 6 months.
  • Trained new support staff on departmental procedures, resulting in a 67% decrease in onboarding time and reduced training errors.
  • Regularly took the initiative to assist in restocking and organizing medical supplies, eliminating delays during high-volume hours and improving workflow efficiency.
  • Contributed to team discussions aimed at reducing patient processing time during admissions, helping to streamline procedures and improve efficiency.
  • Collaborated with clinical staff to reduce incident report errors by 19%, improving the accuracy of patient care documentation.
  • Adapted to fluctuating patient needs by identifying and addressing immediate non-clinical concerns, improving overall patient satisfaction results by 17%.

Affiliations

  • Certified Unit Secretary/Coordinator through process, 2022
  • Engaged in interdisciplinary healthcare communication workshops through Cedar Works, 2021
  • Project Lead, Supply Chain Optimization Initiative, resulting in 42% stock level improvement, 2024
  • Member, International Association of Administrative Professionals (IAAP), since 2016
  • Certification in Healthcare Leadership, Harbor & Co., awarded in 2018
  • Certified Patient Care Technician through Cedar Works, 2021
  • Awarded a diploma in Healthcare Administration by standard, 2024
  • Engaged in an Emergency Medical Services (EMS) operational efficiency study group with Cedar Works, 2019
  • Member, American Association of Medical Assistants (AAMA), since 2018
  • Certified Healthcare Environmental Services Professional (CHESP), from Meridian

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Pediatric Advanced Life Support (PALS) – American Heart Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Electronic Health Record Specialist (CEHRS) - National Healthcareer Association (NHA)
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR
  • Salesforce
  • Patient Advocacy Certificate - procedure
  • Infection Control and Prevention Certification - procedure
  • Mental Health First Aid Certification – National Council for Mental Wellbeing

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