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Skills

  • Individual and group therapy
  • Dental staff assistance
  • Small group leadership
  • Home tours
  • In-Home Services
  • Homeland security
  • Diverse groups presentations
  • Staff assistance
  • Home construction background
  • Staff development and supervision

Work Experiences

  • Conducted individual behavioral interventions.
  • Accompanied residents to medical appointments.
  • Had an excellent attendance record and was always on time for work.
  • Advocated for residents’ needs.
  • Assisted residents in developing communication skills.
  • Accompanied residents to medical appointments and advocated for their needs, securing appropriate care and follow-ups as required.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted residents in developing communication skills, using alternative communication devices, resulting in improved social interaction by 75%
  • Achieved 3% higher engagement levels among residents.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Committed to implementing person-centered care.
  • Committed to fostering a collaborative and supportive care environment, resulting in better staff support, and increased resident satisfaction.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adaptive to change, having led the creation of emergency response plans which received commendations from Scrum Master for preparedness and safety.
  • Achieved a 57% reduction in behavioral issues.
  • Collaborated with community resources to offer enriching recreational and life skill opportunities for residents, increasing community involvement by 17%.
  • Strong commitment to client advocacy, with a track record of successfully implementing resources to meet specific goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Served as shift lead for up to 9 direct support staff, overseeing residents' daily care and implementing crisis intervention protocols when necessary.
  • Organized workshops focused on improving residents' job-readiness, leading to successful employment placements for 4 individuals.
  • Documented and resolved standard which led to category.
  • Implemented behavioral support plans which led to a 78% reduction in negative resident interactions over 11 months.
  • Supervised intake and admissions process for new residents, facilitating a smooth transition into group home living.
  • Supervised daily operations of group home, ensuring compliance with legal and safety regulations and achieving ITIL during 2024 audit.
  • Collaborated with facility management to streamline resident care, contributing to cost savings of 45% through efficiency improvements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 8 in the development of method.
  • Utilized Electronic Health Record (EHR) system to track resident progress and document behavioral incidents in real-time.

Affiliations

  • American Society of Safety Professionals
  • National Association for the Dually Diagnosed (NADD)
  • Human Services Research Institute (HSRI)
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Child Welfare League of America (CWLA)
  • National Child Traumatic Stress Network (NCTSN)
  • Project Management Institute
  • American Counseling Association (ACA)
  • Council for Exceptional Children (CEC)
  • American Medical Informatics Association

Certifications

  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified Residential Medication Aide (CRMA)
  • Certified Developmental Disabilities Aide (CDDA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Nursing Assistant (CNA) - Illinois
  • Emotional Intelligence Certification (EQ-i 2.0) - Lakeside Partners
  • Certified Behavioral Health Technician (CBHT)
  • Nonviolent Crisis Intervention Training Program (CPI)
  • SHRM Senior Certified Professional (SHRM-SCP)

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