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Skills

  • Customer satisfaction improvement
  • Marketing and advertising
  • Fashion Trend Forecasting
  • Regulatory compliance
  • Team management
  • Customer Relationship Management (CRM)
  • Client referral and repeat business development
  • Budgets
  • Client educational seminars
  • Cross-functional team collaboration

Work Experiences

  • Achieved a perfect client satisfaction rating.
  • Advised product development teams on how to improve products based on customer feedback.
  • Compiled product, market, and customer data to forecast accurate sales and profit projections.
  • Developed, implemented, and improved business development strategies based on company objectives, product specifications, market data, and budget constraints.
  • Boosted positive reviews on initiative by 24%.
  • Adhered to current fashion and beauty trends.
  • Planned and executed events and marketing programs that resulted in 17 times the number of qualified leads that were expected.
  • Collaborated with senior management.
  • Achieved a 46% reduction in errors.
  • Achieved 65% improvement in satisfaction scores.

Summaries

  • Achieved media features in process.
  • Achieved a sizable improvement in repeat bookings by 19%.
  • Award-winning Head Stylist honored with Outstanding Service Award at process for excellence in hair and makeup artistry. Known for pushing creative boundaries while ensuring client satisfaction.
  • Coached and trained more than 11 team members in advanced techniques.
  • Client-focused Head Stylist.
  • Prepared to bring 18+ years of progressive experience to a challenging position where I can have a long-term impact on the company's and customers' success.
  • Expert at keeping track of trends and seizing new opportunities.
  • Head Stylist is a proactive and innovative Head Stylist with 16 years of experience converting sales leads and managing multiple territories.
  • Leader who is detail-oriented, attentive, and decisive.
  • Achieved higher client booking rates.

Accomplishments

  • Negotiated with suppliers for better pricing and exclusive product deals, leading to a 52% reduction in supply costs.
  • Collaborated with team of 10 in the development of process.
  • Implemented sustainability practices, leading to a 81% reduction in product wastage and earning the salon eco-certification.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with category to create runway-ready looks for standard, voted as highest-rated look by initiative attendees.
  • Introduced a rewards-based compensation system which aligned hairstylist incentives with salon goals, raising team motivation and sales performance.
  • Formulated a cross-functional collaboration with neighboring boutiques, resulting in 40% growth in co-promoted services.
  • Successfully led the team through metric busiest time, improving client throughput by 77% without sacrificing service quality.
  • Delivered hair and makeup services for 11 high-profile events within two years, which led to salon partnerships with Harbor & Co..
  • Orchestrated large-scale salon photoshoots for process featuring A-list talent, securing 14 new high-profile contracts.

Affiliations

  • Jaycees
  • Professional Beauty Association (PBA)
  • American Marketing Association
  • National Association of Social Workers
  • Beyond Beauty Global Network
  • Beauty Industry Management Association
  • International Association of Administrative Professionals
  • Fashion Group International (FGI)
  • Pivot Point International Alumni Association
  • American Medical Informatics Association

Certifications

  • Certified Master Colorist from Wella Professionals
  • National Cosmetology Association – Certified Salon Professional
  • Cisco Certified Internetwork Expert (CCIE)
  • CPR Certification with Professional Rescuer Level from Northwind
  • CompTIA Network+
  • Salon Business Leadership Certification from Ironclad Systems
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Pivot Point International - Advanced Haircutting Techniques Certification
  • L'Oréal Professionnel Expert Network Certified

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