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Skills

  • Government-backed loan expertise
  • Project organization
  • Risk assessment and mitigation
  • Business Development
  • Team building
  • Cross-department collaborative projects
  • MS Office
  • Market trend analysis
  • Advanced Excel modeling
  • Revenue generation

Work Experiences

  • Evaluated employee performance and devised strategies for improvement.
  • Reviewed more than 18 financial statements per the past year.
  • Built relationships and increased lending partnerships with community organizations, significantly contributing to an additional annual profit of $8.
  • Increased new bank relationships within the local community by 9% through the implementation of quarterly promotions.
  • Achieved a 47% boost in client acquisition.
  • Submitted loan applications to the loan underwriter for review and approval.
  • Created a compliance audit framework.
  • Achieved results over one year.
  • Achieved 73% growth in Salesforce loan approvals.
  • Met deadlines by proactively managing individual and team tasks and implementing framework processes.

Summaries

  • Excellent abilities in reporting, record-keeping, and relationship-building.
  • Boosted customer satisfaction by 45%.
  • Clear understanding of client relations and cross-functional collaboration as well as vendor management training.
  • Senior Branch Manager with 5 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • Achieved compliance.
  • Financial administration, team leadership, and workflow optimization are all strengths.
  • Versatile Vice President of Mortgage Lending with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Miscellaneous where talents in strategic planning and stakeholder engagement will be valuable.
  • To meet and exceed business financial goals, successfully optimizes frameworks and cultivates cohesive teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Knowledgeable Vice President of Mortgage Lending with experience in childcare and development.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led cross-functional teams to improve risk management processes, reducing the default rate by 55% and protecting overall loan portfolio health.
  • Successfully managed a lending portfolio of $13,000, achieving 65% annual growth while keeping delinquencies below industry benchmark.
  • Worked collaboratively with underwriting teams to mitigate risks, reducing the percentage of high-risk loans processed by 77%.
  • Spearheaded technology partnerships for CRM integration, resulting in enhanced customer follow-up and a 63% boost in lead closing rates.
  • Implemented automation tools that yielded a 82% time reduction in loan origination processes, improving operational efficiency.
  • Coached and mentored a sales force of 18, leading to an increase in mortgage sales volume by 50% year-over-year.
  • Designed quarterly performance dashboards for executive team, promoting data-driven strategies that increased loan approvals by 64%.
  • Led successful investor presentations that secured funding for launching new mortgage lending products, generating $135,000 in revenue within the first 18 months.
  • Orchestrated strategic product developments that resulted in the successful introduction of ServiceNow, increasing customer base by 78% in the first several months.

Affiliations

  • Leadership Council for Mortgage Professionals
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Appraisal Institute Affiliate 2021-present
  • Toastmasters
  • Licensed Real Estate Broker in Massachusetts
  • Women in the Mortgage Industry Membership
  • National Association of Social Workers
  • National Association of Mortgage Brokers (NAMB)
  • Association of Information Technology Professionals

Certifications

  • Anti-Money Laundering Certified Specialist (CAMS)
  • Salesforce
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Certified Risk Manager (CRM)
  • Project Management Professional (PMP) - Project Management Institute
  • Accredited Mortgage Professional (AMP) - procedure
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Financial Modeling & Valuation Analyst (FMVA) - Corporate Finance Institute

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